Enterprise Associate

Enterprise Associate

Corpay is a leading provider of integrated cross-border payment services and risk management solutions. As a trusted partner for over 20 years, Corpay delivers innovative solutions designed to mitigate foreign exchange exposure and address unique business needs. Our award-winning capabilities and industry-leading technologies simplify the way businesses connect with the global marketplace. The Enterprise Associate will report to the Director of Enterprise Management. As one of the largest bank-independent providers globally, we are flexible and responsive, with offices across North America, Europe, and Australia. Learn more at cambridgefx.com and follow us on Twitter and LinkedIn.

ROLE FUNCTION AND PURPOSE

As our business continues to grow, the Enterprise Management Group is well positioned to manage this increasing demand and provide subject matter expertise across Corpay’s global integrated partner client base. The Enterprise Associate position is an auxiliary role to the Account Managers; together, the team is responsible for managing all aspects of strategic accounts which include specific verticals market clients such as Financial Institutions, Payroll, and Integrated Partnerships. Daily tasks will include online set ups, updates and support, as well as training, implementation, integration, and daily work to facilitate payments correctly as instructed. Most importantly, the team is a critical part of one of Corpay’s key growth strategies and ensures long term retention through proactive and on-going client relationship management. The team works collaboratively to ensure all clients have access to our full suite of offerings; this  role will assist the Account Managers’ efforts to differentiate Corpay as a leader in international payments and experts throughout the payment process.

KEY DUTIES AND RESPONSIBILITIES

Customer Service - Excellence

• Strong relationship-building skills; internal stake holding critical in order to ensure positive team dynamics. Also must liaise with many areas within Operations and other departments and work to ensure payments are delivered on time, every time.
• Pro-actively assisting the team as they manage clients throughout the entire payment process; must understand priorities and be efficient as well as very detail oriented and organized – must be able to analyzes request, and provide information to resolve the need.
• Seamlessly setting up clients online and support Corpay clients to new online platform: LINK.
• Obtaining and evaluating all relevant information and follow Best Practices
• Seeking additional synergies as appropriate.

Administration– Accuracy and efficiency

• Communicating  and coordinating with internal departments to deliver prompt and informative responses to clients
• Resolving all queries and payment investigations in a timely and appropriate manner.
• Performing customer verifications; ‘knowing your customer’; be compliant with every task.
• Communicating clearly, both written and in speech.
• Moving payments through the release process with accuracy; suggest improvements in processes.

Customer Satisfaction- Deliver unanticipated value

• Providing professional service, managing internal obstacles invisibly to the client.
• Working quickly to resolve customer issues
• Proactively monitoring all Payment queues within internal systems to ensure outstanding issues are resolved in a timely fashion.
• Providing feedback to management on customer’s experience and preferences for communication, appreciation, and web content

Teamwork- Collaborate across boundaries

• Working with internal sales, trading and support teams, as well as other internal stakeholders, to fully leverage the capabilities of the organization to drive sales and satisfy our customers.

EDUCATION AND EXPERIENCE

• 2 - 5 years successful customer service experience;
• Providing fulsome support for pre and post release transactions, capturing information and reconciling data; payment handling an asset; experience in client relationship management ideal
• IT literate with the ability to quickly learn new systems and troubleshoot;
• Ability to handle multiple priorities and time sensitive queries; ownership until resolution

ABILITIES AND ATTRIBUTES

• Passion for customers and service
• Unquestionable integrity
• Positive and optimistic outlook
• Organized and disciplined
• Self-motivated with a sense of urgency to achieve sales metrics and delight the customer
• Professional communication skills – written, verbal and telephone based skills
• Desire to continually improve performance and learn
• Planning and execution skills
• Bilingualism (English & French) and/or additional language is a definite asset

                              Enterprise Associate

Corpay is a leading provider of integrated cross-border payment services and risk management solutions. As a trusted partner for over 20 years, Corpay delivers innovative solutions designed to mitigate foreign exchange exposure and address unique business needs. Our award-winning capabilities and industry-leading technologies simplify the way businesses connect with the global marketplace. The Enterprise Associate will report to the Director of Enterprise Management. As one of the largest bank-independent providers globally, we are flexible and responsive, with offices across North America, Europe, and Australia. Learn more at cambridgefx.com and follow us on Twitter and LinkedIn.

ROLE FUNCTION AND PURPOSE

As our business continues to grow, the Enterprise Management Group is well positioned to manage this increasing demand and provide subject matter expertise across Corpay’s global integrated partner client base. The Enterprise Associate position is an auxiliary role to the Account Managers; together, the team is responsible for managing all aspects of strategic accounts which include specific verticals market clients such as Financial Institutions, Payroll, and Integrated Partnerships. Daily tasks will include online set ups, updates and support, as well as training, implementation, integration, and daily work to facilitate payments correctly as instructed. Most importantly, the team is a critical part of one of Corpay’s key growth strategies and ensures long term retention through proactive and on-going client relationship management. The team works collaboratively to ensure all clients have access to our full suite of offerings; this  role will assist the Account Managers’ efforts to differentiate Corpay as a leader in international payments and experts throughout the payment process.

KEY DUTIES AND RESPONSIBILITIES

Customer Service - Excellence

• Strong relationship-building skills; internal stake holding critical in order to ensure positive team dynamics. Also must liaise with many areas within Operations and other departments and work to ensure payments are delivered on time, every time.
• Pro-actively assisting the team as they manage clients throughout the entire payment process; must understand priorities and be efficient as well as very detail oriented and organized – must be able to analyzes request, and provide information to resolve the need.
• Seamlessly setting up clients online and support Corpay clients to new online platform: LINK.
• Obtaining and evaluating all relevant information and follow Best Practices
• Seeking additional synergies as appropriate.

Administration– Accuracy and efficiency

• Communicating  and coordinating with internal departments to deliver prompt and informative responses to clients
• Resolving all queries and payment investigations in a timely and appropriate manner.
• Performing customer verifications; ‘knowing your customer’; be compliant with every task.
• Communicating clearly, both written and in speech.
• Moving payments through the release process with accuracy; suggest improvements in processes.

Customer Satisfaction- Deliver unanticipated value

• Providing professional service, managing internal obstacles invisibly to the client.
• Working quickly to resolve customer issues
• Proactively monitoring all Payment queues within internal systems to ensure outstanding issues are resolved in a timely fashion.
• Providing feedback to management on customer’s experience and preferences for communication, appreciation, and web content

Teamwork- Collaborate across boundaries

• Working with internal sales, trading and support teams, as well as other internal stakeholders, to fully leverage the capabilities of the organization to drive sales and satisfy our customers.

EDUCATION AND EXPERIENCE

• 2 - 5 years successful customer service experience;
• Providing fulsome support for pre and post release transactions, capturing information and reconciling data; payment handling an asset; experience in client relationship management ideal
• IT literate with the ability to quickly learn new systems and troubleshoot;
• Ability to handle multiple priorities and time sensitive queries; ownership until resolution

ABILITIES AND ATTRIBUTES

• Passion for customers and service
• Unquestionable integrity
• Positive and optimistic outlook
• Organized and disciplined
• Self-motivated with a sense of urgency to achieve sales metrics and delight the customer
• Professional communication skills – written, verbal and telephone based skills
• Desire to continually improve performance and learn
• Planning and execution skills
• Bilingualism (English & French) and/or additional language is a definite asset