Enterprise Associate

Enterprise Associate

Corpay is a leading provider of integrated cross-border payment services and risk management solutions. As a trusted partner for over 20 years, Corpay delivers innovative solutions designed to mitigate foreign exchange exposure and address unique business needs. Our award-winning capabilities and industry-leading technologies simplify the way businesses connect with the global marketplace. The Enterprise Associate will report to the Director of Enterprise Management. As one of the largest bank-independent providers globally, we are flexible and responsive, with offices across North America, Europe, and Australia. Learn more at cambridgefx.com and follow us on Twitter and LinkedIn.

ROLE FUNCTION AND PURPOSE

As our business continues to grow, the Enterprise Management Group is well positioned to manage this increasing demand and provide subject matter expertise across Corpay’s global integrated partner client base. The Enterprise Associate position is an auxiliary role to the Account Managers; together, the team is responsible for managing all aspects of strategic accounts which include specific verticals market clients such as Financial Institutions, Payroll, and Integrated Partnerships. Daily tasks will include online set ups, updates and support, as well as training, implementation, integration, and daily work to facilitate payments correctly as instructed. Most importantly, the team is a critical part of one of Corpay’s key growth strategies and ensures long term retention through proactive and on-going client relationship management. The team works collaboratively to ensure all clients have access to our full suite of offerings; this  role will assist the Account Managers’ efforts to differentiate Corpay as a leader in international payments and experts throughout the payment process.

KEY DUTIES AND RESPONSIBILITIES

Customer Service - Excellence

• Strong relationship-building skills; internal stake holding critical in order to ensure positive team dynamics. Also must liaise with many areas within Operations and other departments and work to ensure payments are delivered on time, every time.
• Pro-actively assisting the team as they manage clients throughout the entire payment process; must understand priorities and be efficient as well as very detail oriented and organized – must be able to analyzes request, and provide information to resolve the need.
• Seamlessly setting up clients online and support Corpay clients to new online platform: LINK.
• Obtaining and evaluating all relevant information and follow Best Practices
• Seeking additional synergies as appropriate.

Administration– Accuracy and efficiency

• Communicating  and coordinating with internal departments to deliver prompt and informative responses to clients
• Resolving all queries and payment investigations in a timely and appropriate manner.
• Performing customer verifications; ‘knowing your customer’; be compliant with every task.
• Communicating clearly, both written and in speech.
• Moving payments through the release process with accuracy; suggest improvements in processes.

Customer Satisfaction- Deliver unanticipated value

• Providing professional service, managing internal obstacles invisibly to the client.
• Working quickly to resolve customer issues
• Proactively monitoring all Payment queues within internal systems to ensure outstanding issues are resolved in a timely fashion.
• Providing feedback to management on customer’s experience and preferences for communication, appreciation, and web content

Teamwork- Collaborate across boundaries

• Working with internal sales, trading and support teams, as well as other internal stakeholders, to fully leverage the capabilities of the organization to drive sales and satisfy our customers.

EDUCATION AND EXPERIENCE

• 2 - 5 years successful customer service experience;
• Providing fulsome support for pre and post release transactions, capturing information and reconciling data; payment handling an asset; experience in client relationship management ideal
• IT literate with the ability to quickly learn new systems and troubleshoot;
• Ability to handle multiple priorities and time sensitive queries; ownership until resolution

ABILITIES AND ATTRIBUTES

• Passion for customers and service
• Unquestionable integrity
• Positive and optimistic outlook
• Organized and disciplined
• Self-motivated with a sense of urgency to achieve sales metrics and delight the customer
• Professional communication skills – written, verbal and telephone based skills
• Desire to continually improve performance and learn
• Planning and execution skills
• Bilingualism (English & French) and/or additional language is a definite asset

                              Enterprise Associate

Corpay is a leading provider of integrated cross-border payment services and risk management solutions. As a trusted partner for over 20 years, Corpay delivers innovative solutions designed to mitigate foreign exchange exposure and address unique business needs. Our award-winning capabilities and industry-leading technologies simplify the way businesses connect with the global marketplace. The Enterprise Associate will report to the Director of Enterprise Management. As one of the largest bank-independent providers globally, we are flexible and responsive, with offices across North America, Europe, and Australia. Learn more at cambridgefx.com and follow us on Twitter and LinkedIn.

ROLE FUNCTION AND PURPOSE

As our business continues to grow, the Enterprise Management Group is well positioned to manage this increasing demand and provide subject matter expertise across Corpay’s global integrated partner client base. The Enterprise Associate position is an auxiliary role to the Account Managers; together, the team is responsible for managing all aspects of strategic accounts which include specific verticals market clients such as Financial Institutions, Payroll, and Integrated Partnerships. Daily tasks will include online set ups, updates and support, as well as training, implementation, integration, and daily work to facilitate payments correctly as instructed. Most importantly, the team is a critical part of one of Corpay’s key growth strategies and ensures long term retention through proactive and on-going client relationship management. The team works collaboratively to ensure all clients have access to our full suite of offerings; this  role will assist the Account Managers’ efforts to differentiate Corpay as a leader in international payments and experts throughout the payment process.

KEY DUTIES AND RESPONSIBILITIES

Customer Service - Excellence

• Strong relationship-building skills; internal stake holding critical in order to ensure positive team dynamics. Also must liaise with many areas within Operations and other departments and work to ensure payments are delivered on time, every time.
• Pro-actively assisting the team as they manage clients throughout the entire payment process; must understand priorities and be efficient as well as very detail oriented and organized – must be able to analyzes request, and provide information to resolve the need.
• Seamlessly setting up clients online and support Corpay clients to new online platform: LINK.
• Obtaining and evaluating all relevant information and follow Best Practices
• Seeking additional synergies as appropriate.

Administration– Accuracy and efficiency

• Communicating  and coordinating with internal departments to deliver prompt and informative responses to clients
• Resolving all queries and payment investigations in a timely and appropriate manner.
• Performing customer verifications; ‘knowing your customer’; be compliant with every task.
• Communicating clearly, both written and in speech.
• Moving payments through the release process with accuracy; suggest improvements in processes.

Customer Satisfaction- Deliver unanticipated value

• Providing professional service, managing internal obstacles invisibly to the client.
• Working quickly to resolve customer issues
• Proactively monitoring all Payment queues within internal systems to ensure outstanding issues are resolved in a timely fashion.
• Providing feedback to management on customer’s experience and preferences for communication, appreciation, and web content

Teamwork- Collaborate across boundaries

• Working with internal sales, trading and support teams, as well as other internal stakeholders, to fully leverage the capabilities of the organization to drive sales and satisfy our customers.

EDUCATION AND EXPERIENCE

• 2 - 5 years successful customer service experience;
• Providing fulsome support for pre and post release transactions, capturing information and reconciling data; payment handling an asset; experience in client relationship management ideal
• IT literate with the ability to quickly learn new systems and troubleshoot;
• Ability to handle multiple priorities and time sensitive queries; ownership until resolution

ABILITIES AND ATTRIBUTES

• Passion for customers and service
• Unquestionable integrity
• Positive and optimistic outlook
• Organized and disciplined
• Self-motivated with a sense of urgency to achieve sales metrics and delight the customer
• Professional communication skills – written, verbal and telephone based skills
• Desire to continually improve performance and learn
• Planning and execution skills
• Bilingualism (English & French) and/or additional language is a definite asset

About the Company:

FLEETCOR Technologies, Inc. (“FLEETCOR”) is a leading global provider of business payment solutions. We help companies of all sizes control, simplify and secure payment of various domestic and cross-border payables using specialized payment products. We serve businesses, partners, merchants, consumers and payment networks in North America, Latin America, Europe, and Asia Pacific.

• $2.8B Annual Revenue

• 800,000 Directly Served Business Clients

• 9,700+ Employees

(as of December 31, 2021)

Our payment solutions provide our customers with a payment method designed to be superior to and more robust and effective than what they use currently, whether they use a competitor’s product or another alternative method such as cash or check. We group our payment solutions into five primary categories: Fuel, Lodging, Tolls, Corporate Payments and Gift. Each category is unique in its focus, customer base and target markets, but they also share a number of characteristics:  customers are primarily businesses, have recurring revenue models, have specialized networks which create barriers to entry, have high margins, and have similar selling systems.

FLEETCOR enjoys global recognition including:

• Forbes Global Growth Champion – FLEETCOR is one of the 250 fastest growing companies in the world as determined by Forbes and Statista 

• Forbes World’s Most Innovative Companies – FLEETCOR has made this prestigious list of leading innovative companies 4 years in a row!

• Fortune 1000 Company – FLEETCOR was one of the largest movers in the new rankings of the largest companies in America, ranking  #872

• S&P 500 – In 2018, FLEETCOR joined the S&P stock index comprised of the 500 leading US stocks

Our Mission

Create better ways for businesses and their partners to pay their expenses
 

Our Strategy

FLEETCOR will continue double-digit revenue growth by executing on four growth planks:

• Sell More New Clients. FLEETCOR will continue growing sales by investing more in proven sales channels and bringing more prospects into the funnel.

• Increase Revenue per Client. FLEETCOR will continue increasing its share of customer wallets through network expansion and cross-sell of add-on solutions.

Together we can foster true belonging. We know different ideas, perspectives and backgrounds lead to better innovation and results. We are therefore committed to building and nurturing a culture of diversity, inclusion, and belonging by:

• Welcoming people of different backgrounds, cultures, ethnicities, genders, and sexual orientations;

• Empowering our people to share their experiences and ideas through open forums and individual conversations; and

• Valuing each person’s unique perspectives and individual contributions.

Embracing diversity enables our people to “make the difference” at FLEETCOR.
 

Our Values

FLEETCOR’s culture reflects our history of fast growth and our continued drive for results. Our entrepreneurial spirit remains strong across our global workforce, and we reinforce these principles in our five core values:

• Innovation: Figure out a better way
• Execution: Get it done quickly
• Integrity: Do the right thing
• People: We make the difference
• Collaboration: Accomplish more together

These values guide all of our employees and are infused in all aspects of our Company.  We are, as a team, united through these shared values and our mission to provide “a better way to pay.”

Our values foster an inclusive culture through the expectation that all employees will treat each other with respect and appreciate the diversity of identities, thoughts, backgrounds and styles. Our commitment to fostering an inclusive culture has never been more essential than in this moment of national reflection. We must always celebrate the diversity of our company and our communities.

We strongly believe that the quality and diversity of our workforce provide FLEETCOR with a competitive advantage, and that our problem-solving and solution-building efforts are greatly enhanced when we harness the collective thinking of a diverse group of people with unique experiences and perspectives.

Equal Opportunity/Affirmative Action Employer:

FLEETCOR is an Equal Opportunity Employer. FLEETCOR provides equal employment opportunities to all employees and applicants without regard to race, color, gender (including pregnancy), religion, national origin, ancestry, disability, age, sexual orientation, gender identity or expression, marital status, language, ancestry, genetic information, veteran and/or military status or any other group status protected by federal or local law. If you require reasonable accommodation for the application and/or interview process, please notify a representative of the Human Resources Department.

For more information about our commitment to equal employment opportunity and pay transparency, please click the following links: EEO and Pay Transparency.