Accounting Accounts Receivable Clerk (FT)

SUMMARY

To provide support documentation and billing for guest and group event accounts, and to address any questions or concerns that may arise during that process.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Research and provide support documentation on charges incurred by various guest, group and member accounts
• Provide timely and accurate billings of all accounts
• Handle posting of charges, adjustments, and payments
• Meet with group contacts, guests, and members at their convenience as the need arises
• Field calls from guests and address their concerns and questions
• Cross train in other areas of accounting to assist co-workers if needed
• Follow-up on billings with timely phone calls to verify receipt of invoices and to field any questions or concerns that may arise
• Assist in the collection of past due accounts
• Maintain record of Accounting deadlines and monitor their completion
• Assist in the completion of weekly and monthly reports used by Resort departments
• To work closely with other departments in resolving concerns that our guests may have in regard to their billings
• To provide strong support in day to day operations of the Accounting Department
• Maintain a good rapport with fellow employees and reflect a positive attitude
• Complete all assignments requested
• Must follow proper grooming and dress standards set forth by the Employee Handbook
• Maintain open line of communication with supervisor
• Must understand and abide by environmental practices of the Resort
• Other duties as assigned

EDUCATION/EXPERIENCE

• Candidate must have prior office experience and hotel/Resort experience preferred
• Accounts receivable experience is required
• Strong computer skills in Excel and Word

OTHER SKILLS AND ABILITIES

• Candidate must have proper listening skills.
• Candidate must be able to maintain patience and professional attitude when dealing with issues that may arise
• Candidate must have the ability to comfortably handle confrontation
• Candidate must have the ability to mange, maintain and hold private highly confidential information

SUPERVISORY RESPONSIBILITIES (If applicable)

• Candidate will be responsible for daily reporting accounts and maintain confidential information
• Candidate will be required to attend and speak at various departmental meetings

TYPICAL PHYSICAL DEMANDS

• Must be able to sit for long periods of time.
• Must be capable of lifting or moving documentation boxes weighing up to 50 lbs.

TYPICAL MENTAL DEMANDS

• There are deadlines that must be met. These include daily, weekly and monthly deadlines. Candidate must have the ability to work comfortably with these deadlines and meet them as required
• This position is a direct reflection on the billing department of the Resort. Candidate must be able to listen, engage and resolve difficult issues that guests may present.
• Among many duties, this position involves collection of assets due the Resort. Candidate must be comfortable in making collection calls, informing individuals that accounts may be closed, privileges withheld or involvement of collection firms.

WORKING CONDITIONS

• Must be able to work in a fast-paced environment.
• Must be comfortable with the pressure of deadlines.
• Must be capable of maintaining a professional attitude when dealing with difficult phone conversations.

COMMENTS

Native American Preference will apply.  Must be able to pass a background investigation and a drug test as a condition of employment.  Must be able to work flexible hours and take on additional responsibilities when asked.  Must adhere to company policies regarding strict confidentiality.

The above statements are intended to describe the general nature and level of work performed by people assigned to this classification.  They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified.  Management retains the right to add or to change the duties of the position at any time.  Any qualifications to be considered an equivalent in lieu of stated minimums require prior approval of the Director of Human Resources.