Housekeeping Trainer (FT)

SUMMARY

Responsibilities include, but are not limited to, orientating and training of all new housekeepers to the housekeeping department. The Room Attendant Trainer will provide valuable feedback to the Executive Housekeeper and Supervisors as to the abilities of all new team members. Additionally, maintain levels of quality as established by the Executive Housekeeper, all activities of employees in assigned area, monitoring the daily cleaning and maintenance of rooms, hallways and linen rooms.  Conduct training of all Room Attendants.  Responsible for maintaining the cleanliness of all hotel/tower rooms as well as detail and quality assurance through all facets of housekeeping.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Review with all New Hires, Job Descriptions, all department Policies and Procedures
• Present and execute our formal training program for each individual and continually critique and provide feedback to ensure they are successful in their position
• Assess each new hire and report to the Executive Housekeeper their abilities and timeline for release to take on their own area
• Monitor OSHA standards and promote a safe environment for all housekeeping staff, including partaking in monthly safety training. Ensure all correct procedures are followed regarding Bloodborne Pathogens.
• Maintain accurate records of all rooms that are cleaned and filed appropriately
• Complete and submit any required reports or paperwork accurately and timely
• Ensure that all maintenance problems are called in through dispatch in the office and turned in to Engineering to be completed in a timely fashion
• Responsible for verifying that housekeeping carts and linen closets are fully stocked and cleaned
• Help in any area of housekeeping as needed
• Ensure that all public space in assigned areas are maintained to department standards
• Thoroughly inspect each room after Room Attendants have cleaned them, being sure rooms are cleaned to standard before releasing them to the Front Desk (including VIP rooms)
• Consistently present a professional image to Grand Traverse Resort and Spa (GTRS) staff and its guests
• Ensure that the master keys, radios and pagers are returned to the proper areas
• Maintain and support high morale of the Housepersons and Room Attendants
• Ensure that all Room Attendants are meeting and exceeding GTRS standards
• Assist in monitoring employee training and conduct
• Responsible to assist Executive Housekeeper to assess training needs for your department
• Responsible for making sure all assigned employees comply with Personal Appearance Standards
• Must comply with the GTRS Open Door Policy
• Must understand and abide by environmental practices of the resort
• Other duties as assigned

EDUCATION/EXPERIENCE

• Must have at least 1 year previous housekeeping experience
• Must have 6 months of leadership skills from a previous employer
• Must have high school degree or equivalent
• Must be at least 18 years of age

OTHER SKILLS AND ABILITIES

• Ability to train and lead others in job procedures
• Good guest service skills as there will be frequent contact with other employees and guests
• Must have demonstrated ability to make decisions as well as openly support decisions/direction from GTRS management
• Must project a positive attitude at all times
• Must enjoy and work well with others

SUPERVISORY RESPONSIBILITIES (If applicable)

Will plan, lead, and be accountable for all employees’ daily activities during assigned shift. Expected to Motivate, Evaluate, Delegate, and Direct.

TYPICAL PHYSICAL DEMANDS

• May be required to stand for long periods of time
• Frequently required to use hands to finger, handle, or feel and talk or hear
• The employee is occasionally required to stand; walk; sit; reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl
• The employee must occasionally lift and/or move up to 50 pounds
• Must be able to work around a lot of people a lot of the time
• Ear pieces (when applicable) must be worn at all times so as to not interfere with our guests stay

TYPICAL MENTAL DEMANDS

• Comprehend and follow instructions
• Perform assigned tasks and meet deadlines that may be complex or varied
• Ability to handle sensitive situations and have difficult conversations
• Influence people and make decisions
• Direct, Control and Plan
• Interact with co-workers in written form
• Communicate orally
• Handle stress for long periods of time

WORKING CONDITIONS

The noise level in the work environment is usually moderate.  The temp of the department is fast paced. Must be able to work flexible hours including days, evenings, weekends and holidays.

COMMENTS

Native American Preference will apply.  Must be able to pass a background investigation and a drug test as a condition of employment.  Must be able to work flexible hours and take on additional responsibilities when asked.  Must adhere to company policies regarding strict confidentiality.

The above statements are intended to describe the general nature and level of work performed by people assigned to this classification.  They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified.  Management retains the right to add or to change the duties of the position at any time.  Any qualifications to be considered an equivalent in lieu of stated minimums require prior approval of the Director of Human Resources.