Spa Massage Therapist (PT Seasonal)

SUMMARY               

To ensure that all GTRS policies and procedures are followed by entire Spa team. To provide our guests with memorable and exceptional spa experiences, to educate spa team members in regards to all spa services, and ensure that necessary par levels are maintained in all areas of spa inventories.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

• Must have an ability to listen attentively to gather accurate information and use that information to enhance customer satisfaction.
• Maintain accurate and consistent par levels for all necessary supplies for all areas within the Spa.
• Assist with end of month inventories.
• Perform all types of body massage treatments available in Spa.
• Maintenance and cleanliness of the Spa including spot cleaning and communicating jobs to housekeeping when necessary, and filling Engineering work orders to keep all aspects of Spa running efficiently.
• Adhering to strategies, which ensure guest retention, co-worker productivity, average ticket sales, and successful retailing.
• Maintain a guest/member viewpoint when dealing with requests and complaints.
• Must be able to assist in all areas of the spa when needed.
• Must be willing to educate the guest in the area of health enhancement and wellness and sell related retail products.
• Know the name, purpose, benefit, procedure and cost of every product sold in the Spa.
• Covering all hours determined by schedule.
• Report all guest/member complaints or suggestions immediately to Spa Management.
• Keep up to date on department correspondence.
• Maintain assigned station and equipment in working order.
• Know all pricing and service policies of Spa.
• Display confidence and professionalism at all times.
• Completes necessary paperwork for each scheduled session.
• Voluntarily attends departmental meetings.
• Inventories supplies as needed.
• Refers guest problems or complaints to supervisor for problem resolution
• Good rapport with fellow employees & supervisors, and reflect positive attitude.
• Complete all assignments requested of you.
• Must follow proper grooming and dress standards set forth by the Employee Handbook.

EDUCATION and/or EXPERIENCE

• Formal training in Massage from an accredited learning institution.
• State of Michigan Massage Therapy License

PHYSICAL DEMANDS 

• Standing and moving  for long periods of time

WORK ENVIRONMENT 

• Low-moderate noise level

COMMENTS

Native American Preference will apply.  Must be able to pass a background investigation and an Oral Drug Screen as a condition of employment.  Must be able to work flexible hours and take on additional responsibilities when asked.  Must adhere to company policies regarding strict confidentiality.

The above statements are intended to describe the general nature and level of work performed by people assigned to this classification.  They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified.  Management retains the right to add or to change the duties of the position at any time.  Any qualifications to be considered an equivalent in lieu of stated minimums require prior approval of the Director of Human Resources.