Housekeeping Intern (Supvr) Summer 2024 (PT Seasonal)

SUMMARY

Our Housekeeping Department is looking to fill a Housekeeping Supervisor Internship for summer 2024. Hospitality or related majors are encouraged to apply. Responsibilities include, but are not limited to, maintaining levels of policies, standards and quality as established by the Executive Housekeeper and GTRS.   All activities of employees in assigned area, supervising the daily cleaning and maintenance of rooms/units, stairs, hallways and linen rooms. Assist in the daily, attendance, productivity, inventory management, phone calls, and the lost and found. Conduct training and supervision of Room Attendants and Linen Porters.  Responsible for maintaining the cleanliness of all condo units as well as detail/quality assurance throughout all facets of housekeeping.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Monitor OSHA standards and promote a safe environment for all housekeeping staff.  Ensure all correct procedures are followed regarding Bloodborne Pathogens.
• Maintain accurate records of all rooms that are cleaned and file appropriately
• Complete and submit any required reports or paperwork accurately and timely
• Ensure that all maintenance problems are called in through dispatch in the office to be completed in a timely fashion
• Responsible for verifying that housekeeping carts and linen closets are fully stocked and cleaned
• Help in any area of housekeeping as needed
• Ensure that all public space in assigned areas are maintained to department standards
• Thoroughly inspect each room after Room Attendants have cleaned them, being sure rooms are cleaned to standard before releasing them to the Front Desk (including VIP rooms)
• Consistently present a professional image to Grand Traverse Resort and Spa (GTRS) staff and its guests
• Assist in answering incoming calls and directing to the proper areas, and keep an accurate phone log of all calls to insure each duty is taken care of properly
• Assist in control of Lost and Found in the field.
• Ensure that the master keys, radios and pagers are returned to the proper areas and investigate if any are missing
• Wear a radio and an earpiece every working day.
• Maintain the cleanliness and standards of the company vans
• Maintain the files and regulations of GTRS housekeeping department
• Create, maintain and support high morale of the Housekeeping staff
• Ensure that all Room Attendants and Linen Porters are meeting and exceeding GTRS standards
• Assist the Executive Housekeeper with the creation of performance evaluations
• Completely monitor employee training and conduct
• Responsible to assist Training Room Attendant, fellow Condo Supervisors, Assistant Executive Housekeeper and Executive Housekeeper in assessing training needs for your department
• Responsible for making sure all assigned employees including yourself, comply with Personal Appearance Standards
• Must comply with the GTRS Open Door Policy and assist with progressive counseling procedures
• Must understand and abide by the environmental/culture and practices of the resort
• Other duties as assigned

EDUCATION/EXPERIENCE

• Relevant experience or experience with customer service
  • Prefer to  have a minimum of 1 year previous supervisory experience preferably in a hotel or resort setting
  • Must be at least 21 years of age
  • Must have a current valid Michigan driver’s license and be insurable under the company’s plan
  • General understanding of Microsoft Office Suite (Word, Excel, Outlook) preferred

ADDITIONAL INTERNSHIP RESPONSIBILITIES

• Attend bi-weekly intern meetings and possible committee meetings
• Complete internship projects
• Work a guest service/work related schedule of 32-40+ hours per week

OTHER SKILLS AND ABILITIES

• Ability to train and supervise others in job procedures
• Good guest service skills as there will be frequent contact with other employees and guests
• Must have demonstrated ability to make decisions as well as openly support decisions/direction from GTRS management
• Must have a high energy level – will be on feet most of the time, continuously moving at a fast pace
• Must demonstrate positive phone etiquette at all times
• Must have excellent multi-tasking, organization, and communication skills
• Must project a positive attitude at all times
• Must enjoy and work well with others
• Must possess excellent time management skills and be comfortable with meeting firm deadlines

SUPERVISORY RESPONSIBILITIES (If applicable)

Will plan, supervise, and be accountable for all employees’ daily activities during assigned shift.  Expected to Motivate, Evaluate, Delegate, Counsel, Discipline and Direct.

TYPICAL PHYSICAL DEMANDS

• Will be required to stand for long periods of time
• Frequently required to use hands to finger, handle, or feel and talk or hear
• The employee is often required to stand; walk; sit; reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl
• Must be comfortable enduring the elements of outdoors such as 95 degree weather and no air conditioning, being outside in rain/storms, driving in all of the above conditions as well
• Must be able to deal with bodily fluids in the work place/guests units
• The employee will walk several miles a day and need to go up and down stairs all day long to perform their job
• The employee must often lift and/or move up to 50 pounds
• Environment is often noisy
• Must be able to work around a lot of people a lot of the time
• Ear pieces must be worn at all times so as to not interfere with our guests stay

TYPICAL MENTAL DEMANDS

• Comprehend and follow instructions
• Able to multitask
• Perform assigned tasks and meet deadlines that may be complex or varied
• Ability to handle sensitive situations and have difficult conversations
• Influence people and make decisions
• Direct, Control and Plan
• Interact with co-workers in verbal and written form
• Communicate orally
• Handle stress for long periods of time

WORKING CONDITIONS

The noise level in the work environment is usually moderate to loud.   Must be able to work flexible hours including days, evenings, weekends and holidays.  Refer to Typical physical demands above.
 

COMMENTS

Native American Preference will apply.  Must be able to pass a background investigation and an oral drug test as a condition of employment.  Must be able to work flexible hours and take on additional responsibilities when asked.  Must adhere to company policies regarding strict confidentiality.