Hours of Service Compliance Coordinator - Compliance - Logs/Drug Testing

Posting closes: 11/30/2022

Reports to: John Nowak

Hours: M-F, 9am – 6pm

Location: Onsite

SUMMARY

Ensure regulatory conformity to hours-of-service requirements through audits, driver training and education to achieve total compliance with state and federal regulations, as well as Landstar policy. Provide office clerical assistance.

ESSENTIAL REQUIREMENTS

• Handle inbound and outbound calls, and provide quality customer service
• Perform Random Drug and Alcohol notifications
• Educate and train internal and external customers on Hours-of-Service compliance
• Troubleshoot and assist with equipment malfunctions
• Perform audits and verify violations found
• Administer corrective action process up to and including cancellation of operator’s lease
• Analyze spreadsheets and other reports to ensure compliance
• Other duties as assigned 

REQUIRED SKILLS

• Customer service experience
• Strong communication skills in all modes
• Ability to effectively counsel and educate
• Strong organizational and multitasking skills
• Ability to analyze and interpret data
• Ability to follow oral and written instructions 

PREFERRED SKILLS

• Knowledge of DOT rules and regulations
• Working knowledge of Microsoft Office Suite
• Call center experience - inbound and outbound 

EDUCATION, CERTIFICATIONS, AND EXPERIENCE

• Associate’s degree (A. A.) required or equivalent combination of education and experience
• One to three years related experience required