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Manager, Client Success

Toronto, ON, Canada Numéro de demande 2682
7 septembre 2021

We have an exciting opportunity at Cambridge Global Payments, a FLEETCOR company!


Summary:


As our business continues to grow, the Client Success team is well positioned to secure transformational growth, increase demand, and drive profitability by working with Cambridge’s Strategic Partnerships and Enterprise Sales Teams. Leveraging our robust platforms, product offerings, and unique service delivery model, you will be responsible for successful onboarding of technology integrated clients and owning the overall client experience. Balancing implementation deliverables and milestone achievements for both internal and external stakeholders, as well as managing concurrent Implementation Plans, you will be a proactive and dedicated resource, aiding Cambridge’s North American client base.


Job Duties:
 

  • Be hands-on with the customer facing applications, internal programs, processes, and workflows. Become a subject matter expert.
  • Work with internal sales, technical sales, and support teams, as well as other internal stakeholders, to fully leverage the capabilities of the organization to plan completion, first time trade and client satisfaction.
  • Set appropriate project expectations in terms of time frame and delivery; develop and manage the Implementation plan for both client and Cambridge.
  • Manage client onboarding process across multiple departments, understanding project risks and involving appropriate teams to resolve them efficiently Identify and assess customers’ needs to achieve satisfaction.
  • Collaborate with the product and operation teams to set up or configure our platforms as per customers’ requirements and assist in troubleshooting technical issues raised by customers during onboarding.
  • Pro-actively assists clients throughout the Implementation process; takes a strategic view on process and seeks to gain efficiencies. Suggest solutions and workarounds to help solve customer problems.
  • Develop and use Best Practice, seamlessly implement, and ultimately transition clients to Account Management teams
  • Build sustainable relationships of trust through open and interactive communication.

Requirements:

  • IT proficiency with the ability to quickly learn new systems
  • Completed post-secondary education in relevant field;
  • 3-5 years’ experience in fintech, client success, or technology related implementation

The following would be considered an asset:

  1. Experience in the financial/banking/payments industry (fintech)
  2. Project Management experience, and/or designations
  3. Project Management experience, and/or designations
  4. SQL, Excel, Data Management – experiences, education, certificates

Autres détails

  • Famille d'emplois Sales
  • Type de paie Salaire
Location on Google Maps
  • Toronto, ON, Canada