Account Manager - Large Fleet Inside Sales

As part of the FLEETCOR team, and part of our Inside Sales team, an Account Manager is responsible for revenue production by cross-selling products and services offered by FLEETCOR, along with ensuring customer retention and account support. The position is also responsible for securing signed agreements through either selling new business within their respective Portfolio and/or retaining current accounts.  This role is an individual contributor role to the Large Fleet organization

Responsibilities:

• Prospect for revenue generating opportunities within assigned accounts including cross-selling, upselling and/or new program engagement
• Conduct informational sessions with executive level contacts to understand the full economic potential of the client’s organization.
• Create and maintain a collaborative team of internal & external stakeholders to drive customer spend
• Primary contact for assigned customers for support activities, including:
• Account Maintenance
• Account Retention for organic growth and sustainability
• Order Processing
• User Security
• Report generation
• Credit, Billing & Rebate inquiries
• Facilitate client policy development and the formulation program metrics
• Share best practices across the client base and internal team members
• Collaborate with the Marketing Department to develop customer references/testimonials
• Collaborate with internal implementation and project management teams to support success of new programs/services. 
• Encourage client attendance and support of Lead User Group and Exchange conferences.
• Respond to inbound emails, fax, chat, and phone calls within SLA requirements per contracts

Qualifications:

• Experience with managing a portfolio of trucking or large fleet companies
• Bachelor’s Degree in a related field or equivalent experience in lieu of degree is preferred
• 3-5 years of account management experience required, preferably working with C-Suite executives and large revenue accounts
• Ability to handle work with minimal supervision and in an independent setting
• Demonstrated strong interpersonal skills, analytical skills, attention to detail & follow-up skills
• Excellent communication skills, both verbal and written, in order to properly communicate and resolve customer inquiries
• Proven track record of meeting and achieving sales and/or retention expectations
• Highly responsive to calls and emails; utilize available tools to track appointments and manage priorities
• Ability to discuss functionality and train customers with minimal assistance, identify and request set up changes, and maintain knowledge level as product and system updates are released
• Must be detail oriented, with the ability to handle multiple assignments promptly and effective

• Working knowledge of Microsoft Office required