Customer Service & Parts Sales

GENERAL PURPOSE OF THE JOB:

The job of the parts customer service representative exists to interact with customers to provide and process information in response to inquiries, concerns and requests about company products and services; provides administrative support to the parts manager/department; additionally assists in other miscellaneous duties/projects.

ESSENTIAL DUTIES & RESPONSIBILITIES

Handle all customer concerns and questions in a timely and professional manner

• Answer all customers questions or concerns via email, fax, or by phone

• Ensure to take accurate notes for all customer information and specifications regarding the type of service or product requested

• Responsible to keep track of inventory knowledge to ensure accurate information is received by customer

• Data entry; input sales order into software and print all required documentation

• Conduct walk-in estimates for quotes requested on behalf of customers

• Occasionally drive out to client locations for delivery of goods or services

• Follow up on shipments in transit and retrieve ETA information to customers

• Write up invoice credit requisitions

• Create warranty orders for customers

• Interact with customers face-to-face on an appointment or walk-in basis

• Other miscellaneous projects/duties as assigned

 WORK ENVIRONMENT

• Office setting

• Working on a desk

• Frequent use of computer

• Sitting for long periods

• Occasionally drive company vehicle

SKILLS AND REQUIREMENTS

• Education: High School Diploma or GED

• Prior Experience: Customer service representative

• Computer Skills: MS Excel, MS Word, MS Outlook and MAS200, Data entry

• Technical Skills: Typing speed of 45 wpm, proficient in MS Excel and MAS200

• Industry-Specific Knowledge: Parts automotive aftermarket

• Preferred: Bilingual, English and Spanish