Case Manager, Housing Intake Services

Los Angeles, CA 90012, USA Req #398
Wednesday, February 1, 2023

Position: Case Manager, Housing Intake Services

Department: Housing (Agency Wide)

Setting: Field-based

Reports to: Program Manager, Housing Intake Services 

Status: Non-Exempt, Full-Time, Non-Management

Salary: $23.08 Per hour, $48,006.40 per year



The Case Manager, Housing Intake Services will support the Program Manager,  Housing Intake Services and participate in the intake process for individuals referred to our housing programs. The Case Manager, Housing Intake Services will be knowledgeable about the housing application process including eligibility for various vouchers and subsidies as well as appropriate documentation required for each application. In order to promote efficient lease-up processes, the Case Manager, Housing Intake Services will work to ensure that applications are completed in a timely manner and submitted to the appropriate entity.  This includes HACLA, HACoLA/LACDA, Brilliant Corners, and property management applications.



Essential Duties and Responsibilities           

  1. Ensure outreach, intake, and assessment progress notes are completed for all referrals to project-based sites within timeline specified in DHS Housing for Health Intensive Case Management Services statement of work.
  2. Screen newly referred clients to ensure they meet eligibility requirements.
  3. Complete housing authority applications and submit to supervisor for review in a timely manner
  4. Enter referrals into DHS database (CHAMP) and LAHSA database (HMIS, RMS) in a timely manner.
  5. Review housing subsidy / voucher applications (HACoLA/LACDA, HACLA and Brilliant Corners) and property management applications to confirm accuracy and completion and audit files to ensure access to required supportive documentation. 
  6. Ensure that non-eligible clients have documentation supporting determination of ineligibility and that they are referred back to appropriate alternative services.

7.       7. Ensure accurate data entry needed for all reporting requirements and outcomes.

8.       8. Oversee creation of initial individual client physical chart development to ensure appropriate file maintenance for audit purposes.

9.       9. Provide support in file monitoring to ensure appropriate file maintenance for audit purposes.

  1. Use a client-centered approach that includes Motivational Interviewing, Harm Reduction, and Trauma-Informed Care principles.
  2. Maintain client confidentiality at all times and follow HIPAA laws as well as other applicable state or local laws.
  3. Ensure adherence to all agency, department, and program policies and procedures
  4. Coordinate appointments, transportation, and follow-up services for Clients to ensure they have necessary documents needed to complete applications
  5. Directly transport Clients in personal vehicle to various agencies and in the greater Los Angeles area to decrease barriers to housing.
  6. Communicate effectively with property managers and other third party partners.
  7. Work cooperatively and cohesively with multidisciplinary team including participation in weekly staff meetings, direct individual supervision, and trainings.





  1. Two years of equivalent experience or Bachelor’s degree and one year experience providing services to individuals living with mental illness and/or substance addictions.
  2. Able to demonstrate knowledge of the multiply housing subsidy types, housing application process, and eligibility requirements.
  3. Able to work in a high tolerance Harm Reduction environment.
  4. Computer literate; able to effectively use computerized database for client file management, with basic skills in Microsoft Word, Outlook, and Excel programs.
  5. Skilled in data collection. 
  6. Valid driver’s license, reliable car, auto insurance, and an acceptable driving record.
  7. Familiarity with HMIS preferred.



  1. Field ( will need to travel) and indoor office environment
  2. On occasion walk or drive to different local sites



  1. Maintain a safe work environment and confidentiality at all times
  2. Be proactive, creative, and flexible in determining, evaluating, researching, and resolving issues
  3. Organize and prioritize multiple activities to meet all external and internal deadlines
  4. Maintain professional demeanor that reflects positively on the agency
  5. Demonstrate respect and courtesy toward others
  6. Able to thrive in a work environment emphasizing teamwork and collaboration
  7. Respond in a timely manner in all aspects of communication
  8. Work with minimum supervision
  9. Perform other duties as assigned










Employee Incumbent Name


Employee Signature





THE PEOPLE CONCERN is an Equal Opportunity Employer and is committed to fostering diversity within its staff.  Applicants/Resumes are encouraged from women, persons of different ethnic backgrounds, disabled, and persons over the age of 55.



Other details

  • Pay Type Hourly
  • Min Hiring Rate $23.08
  • Max Hiring Rate $23.08
  • Travel Required Yes
  • Required Education High School