Shwashlock Coordinator

Title: Coordinator, ShwashLock         

Status: Full-time, Non-Exempt

Reports to: Program Manager

Schedule: Monday, Friday (7:30am - 4:00pm), Tuesday-Thursday (8am-4:30pm)

Location: Access Center
 

Essential Duties & Responsibilities

Under the supervision of the Program Manager, the ShWashLock Coordinator is responsible for:

 

 

Essential Duties & Responsibilities:

·       Orient all participants on Shower, Locker, Laundry program, policies and procedures.

·       Perform locker intakes and review locker policies and procedures.

•  Maintain and keep accurate documentation of client information (intake, lock Combination, locker # assigned, locker extension form, Etc.) and disseminate Locker Program roster
• Engage clients and refer into the case management process by effectively building trust and credibility. 
• Complete and post all needed flyers regarding the Shwashlock Program.
• Prepare and print sign in sheets for showers, lockers and laundry services – 7 days a week
• Conduct complete inventory check and keep accurate record of all Shwashlock supplies.
•  Stock shower, laundry, hygiene, towels and toiletry supplies.
• Responsible for organization, collection and data entry for shower, locker and laundry stats.
• Update client logs for showers, lockers and laundry as needed.
•  Assist staff in maintaining order and a smooth flow of services throughout the day.
• Provide Crisis intervention using Non-violent Crisis Intervention techniques to disruptive clients. 
• Provide accurate information regarding Access Center & SHWASHLOCK services and service hours.
• Discharge and document client exits from the Shwashlock program
• Maintains Communication  with the case managers in regards to Shwashlock locker availability, extensions and locker terminations
• Maintain, organize and update Shwashlock Program client files
• Coordinate with staff to clean and remove items from lockers
• Assist to keep Shwashlock office clean and organized; clean out items that are not needed
• Assist with Shwashlock monitor duties as needed
• Communicate with the supervisor on a daily basis to report all issues, concerns, suggestions and successes
• Reports all maintenance issues to the supervisor
• Make a service request to CSC Vendor when washer/Dryers are not operational.
• Assist with daily operation of facility as needed, including general cleaning duties.
• Keep and Maintain power washing log
• Facilitate groups for clients related to  personal Hygiene
• Administer monthly client surveys and input data.
• Provide Shwashlock training for staff
• Assist with administrative tasks as needed by the Program Manager
• Assist with Donation Coordination, organization and storage
• Ensure that all clients are adhering to the COVID-19 Protocols and Procedures
• Attend all staff meetings, training's and retreats as scheduled. 
• Other duties as assigned.

 

Qualifications/Requirements:

·       AA degree or high school diploma with experience or equivalent experience.

·       Possess effective customer service skills and the ability to handle difficult situations.

·       Minimum of one (1) year in customer service and social services

·       Demonstrated knowledge of issues faced by population served. Knowledge of social service agencies, especially on the Westside, including access to government benefits/Welfare system. Skilled in non-violent crisis intervention.

·       Ability to act in a professional manner regardless of circumstances.

·       Commitment to improving the community through empowerment and dignity.

·       Familiarity with non-violent crisis intervention.

·       Ability to self-motivate and to appropriately organize and motivate others.

• Computer literate; able to use computerized database system for program participant file management and knowledge of Microsoft Word, Outlook, and Excel
• Bilingual preferred

Work Environment

• Combination of field and office environment
• Regularly required to sit, stand, bend; occasionally lift or carry up to 35 lbs.
• On occasion walk or drive to different local sites
• Will necessitate working in busy and loud environments
• Will be exposed to elements like cold, heat, dust, noise and odor
• May need to bend, stoop, twist and sit throughout the day
  

Responsibilities Common to All Agency Employees

• Maintain a safe work environment and confidentiality at all times
• Be proactive, creative, and flexible in determining, evaluating, researching, and resolving issues
• Organize and prioritize multiple activities to meet all external and internal deadlines
• Maintain professional demeanor that reflects positively on the agency
• Demonstrate respect and courtesy toward others
• Able to thrive in a work environment emphasizing teamwork and collaboration
• Respond promptly in all aspects of communication
• Work with minimum supervision
• Perform other duties as assigned
  

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