Program Manager - Hollywood

Position: E6 Program Manager
Reports To: Program Director
Department: E6
Program: 1501-Outreach: County E6

Location: Hollywood, CA 
Schedule: Monday - Friday, 8:00 am - 4:30 pm
Status: Full time, Exempt, Management 
Benefits: Medical, Dental, Vision, Retirement Planning (403b)
 
Summary

The E6 Program Manager will provide leadership and oversight to the multidisciplinary E6 Street Outreach team of direct service staff and ensure that appropriate, high quality, and integrated care and services are provided to clients. These teams are part of a new large-scale street-based engagement effort in the Metro Los Angeles Area (Service Area 4). This is a LA County approved strategy to combat homelessness. The goal of E6 is to create a countywide network of multidisciplinary, integrated street-based teams to identify, engage, and connect, or re-connect homeless individuals to interim and/or permanent housing and supportive services. The Program Manager is also responsible for efficiency of operations, coordinating services with partner agencies as needed, and fostering collaboration within the team between other departments and programs. The Program Manager is also responsible for administrative aspects of team leadership, including data oversight and reporting of outcomes.

Essential Duties & Responsibilities

1. Provide leadership to the multidisciplinary teams, ensuring continuity of care and services between The People Concern agency resources and partnering agencies
2. Provide individual and team supervision, support, and performance evaluations for assigned staff
3. Provide clinical guidance to staff as needed, including in emergencies and crisis situations
4. Ensure that services emphasize customer choice and harm reduction
5. Be available to respond to emergency calls and situations on a 24-hour basis when needed
6. Assist in the screening, assessment, and enrollment of clients in a range of services
7. Ensure all paperwork and data collection is complete, timely, accurate, and current in agency records and electronic databases through on-going audits of electronic data bases and chart reviews
8. Assist Program Director in budgetary oversight of program administration and ensure program revenue and expenses are within the adopted annual budget
9. Ensure adherence to funding source contracts and performance standards; prepare written reports on program activities as assigned and as required by funding sources
10. Provide training to staff on policies and procedures of the program
11. As needed, assist in the screening, assessment and enrollment of participants including orientation to program policies resources and goals

Qualifications

1. Masters’ degree in mental health field (Social Work, MFT, or Psychology); Licensed or Registered and in good standing with the California Board of Behavioral Sciences
2. Experience working with individuals who are experiencing homelessness, mental illness, substance addiction and medical challenges
3. Experience providing direct supervision and management of staff
4. Experience managing a team
5. Detail oriented with excellent time management, organizational, written, verbal, interpersonal, and computer skills
6. Able to work in a high tolerance harm reduction model with individuals who have multiple barriers
7. Able to learn quickly and work effectively with a wide range of constituencies 8. Strong interpersonal and team building skills
9. Self-starter with the ability to stay ahead of the curve and thrive in fast-paced work environment
10. Current, valid California Driver’s with an acceptable driving record
11. Able to obtain and maintain CPR/1st Aid certification

The People Concern - OPCC and Lamp Community United -- have many service locations in downtown LA and Santa Monica, and we offer a competitive salary and excellent benefits. We conform to all the laws, statutes, and regulations concerning equal employment opportunities and affirmative action. We strongly encourage women, minorities, individuals with disabilities and veterans to apply to all of our job openings. We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, or national origin, age, disability status, Genetic Information & Testing, Family & Medical Leave, protected veteran status, or any other characteristic protected by law, except where a bona fide occupational qualification exists. We do not discriminate against any “qualified applicant with a disability” as defined under the Americans with Disabilities Act and will make reasonable accommodations, when they do not impose an undue hardship. If you require reasonable accommodation to complete the application and/or any other aspect of the employment application process, please contact the Human Resources Department at 310-264-6646. We prohibit Retaliation against individuals who bring forth any complaint, orally or in writing, to the employer or the government, or against any individuals who assist or participate in the investigation of any complaint or otherwise oppose discrimination. Apply with salary expectations, cover letter, and resume via email.