Clinical Case Manager, Scattered Site Housing - The Nest

Job Title: Clinical Case Manager – Scattered Site Housing
Reports To: Program Manager, Scattered Site Housing
Status: Non-exempt (Hourly), Full-Time, Non-Management 
Schedule: Monday-Friday 8:00am-4:30pm
Setting: Hyrbid
Location: The Nest 222 S. Hill St. 7th Fl., Los Angeles, CA 90012 
Benefits: Medical, Dental, Vision, Retirement Planning (403b), Employee Assistant Program (EAP), etc.

SUMMARY

As part of a multi-disciplinary team, the Intensive Case Management Services (ICMS) Clinical Case Manager will travel to multiple locations in the greater Los Angeles area to meet and work with clients to attain and sustain permanent housing in partnership with the County Department of Health Services (DHS). 

The ICMS Clinical Case Manager will work with clients to provide intensive field-based case management and clinical services while employing a trauma-informed care and harm reduction approach to a diverse group of clients with complex trauma facing medical, mental health and substance use barriers. Client remain in the program for as long as they require subsidized housing. For many individuals this may mean their entire lifetime. 

ESSENTIAL DUTIES & RESPONSIBILITIES

1.    Work with a diverse and marginalized client caseload of 20 clients experiencing many barriers including homelessness, complex trauma, medical, mental health and substance use 
1.    Assess mental health service needs of clients and provide therapeutic services or link to appropriate entity 
2.   Provide crisis intervention and safety assessments to clients on caseload
3.   Link clients with appropriate medical, mental health, substance abuse, and vocational resources
4.    Assist clients in obtaining all benefits to which they are entitled
5.    Opportunities to create and facilitate support groups focusing on housing stability, community  integration and improvement of mental health 
6.    Ensure services to clients are reflective of the “Whatever It Takes” model, which emphasizes customer choice, harm reduction, trauma-informed care and psycho-social rehabilitation
7.    Ensure that each client on caseload has an up-to-date and comprehensive biopsychosocial assessment, and that this assessment is used in collaboration with the client to create individualized goal plans designed to improve quality of life and improved health outcomes
8.    Collaborate with each client to develop creative goal plans aimed at improving overall well-being and housing stability; review and update quarterly and upon completion of goals
9.    Develop and maintain a complete, accurate, and current client file with all required documents and data in agency records and electronic databases
10.  Document all client contacts in PIP format (Purpose, Intervention, Plan) and in accordance with Housing Department productivity expectations
11.  Maintain confidentiality of client files per HIPAA and all applicable guidelines
12.  Transport clients in your vehicle to various agencies and healthcare providers in the greater Los Angeles area to increase community support services and community reintegration
13.  Assist in the screening, assessment, and enrollment of clients, including orientation to program policies, resources and goals
14.  Maintain a current, thorough knowledge of community resources and utilize them to provide comprehensive, wrap-around services to clients
15.  Work cooperatively and cohesively with other clients of the staff team, including participation in weekly staff meetings and staff trainings
16.  Participate in weekly individual and group clinical supervision 

QUALIFICATIONS

1.    MSW, MFT or LPC who is BBS eligible (supervision hours are available for this position)
2.    Registered with the board of behavioral sciences or ability to do so within the first 2 months of employment
3.    Demonstrated knowledge of clinical case management
4.    At least one year experience working with clients experiencing homelessness and with mental illness, chronic health issues, and substance use disorders.
5.    Knowledge of community resources
6.    Able to work in a high-tolerance, harm reduction model with individuals who have multiple barriers
7.    Strong clinical, team-building, charting, and non-violent crisis intervention skills
8.    Computer literate; able to effectively use computerized database for client file management, with basic skills in Microsoft Word, Outlook, and Excel programs
9.    Detail oriented with strong time management, organizational, written, verbal, critical thinking and interpersonal skills
10.  Valid CA Driver’s license, reliable car, auto insurance, and an acceptable driving record
11.   Able to transport clients in your vehicle
12.  Minimum 30 WPM typing speed preferred

WORK ENVIRONMENT

1.    Combination of field and office environment
2.    Regularly required to sit, stand, bend; occasionally lift or carry up to 35 lbs.
3.    On occasion walk or drive to different local sites
4.    Will necessitate working in busy and loud environments
5.    Will be exposed to elements like cold, heat, dust, noise and odor
6.    May need to bend, stoop, twist, and sit throughout the day

RESPONSIBILITIES COMMON TO ALL AGENCY EMPLOYEES

1.    Maintain a safe work environment and confidentiality at all times
2.    Be proactive, creative, and flexible in determining, evaluating, researching, and resolving issues
3.    Organize and prioritize multiple activities to meet all external and internal deadlines
4.    Maintain professional demeanor that reflects positively on the agency
5.    Demonstrate respect and courtesy toward others
6.    Able to thrive in a work environment emphasizing teamwork and collaboration
7.    Respond in a timely manner in all aspects of communication
8.    Work with minimum supervision
9.    Perform other duties as assigned

Equal Opportunity Employer

The People Concern is an equal opportunity employer dedicated to non-discrimination in employment. We select the most qualified individual for the job based on job-related qualifications regardless of race, color, age, sex, religion, national origin, disability, ancestry, marital status, credit history, sexual orientation, arrest and court record, genetic information, veteran status or any other status protected by federal, state or other applicable laws.

About the People Concern

The People Concern empowers the most vulnerable among us to rebuild their lives. One of Los Angeles County’s largest social services agencies, The People Concern was formed in 2016 in a merger of two trusted social service organizations based in Los Angeles County, OPCC and Lamp Community. Informed by more than fifty-eight years of work in the community, The People Concern is a leading provider of, and advocate for, evidence-based solutions to the multi-faceted challenges inherent in homelessness and domestic violence.

With compassion and profound respect for those we serve, we provide a fully integrated system of care – including outreach, interim housing, mental and medical health care, substance abuse services, domestic violence services, life skills & wellness programs, and permanent supportive housing – tailored to the unique needs of homeless individuals, survivors of domestic violence, challenged youth, and others who have nowhere else to turn.

The People Concern’s model of integrated and comprehensive care empowers our participants to navigate the multi-faceted obstacles in their lives, become their best selves, and ultimately, connect with and contribute to their communities.

Benefits & Perks

· Medical Insurance

· Vision Insurance

· Dental Insurance

· Retirement Planning (403b)

· Paid Holidays

· Paid Vacation Days

· Paid Sick Days

· Employee Assistance Plans (EAP)

· TELUS Health

· Flexible Spending Account (FSA)

· Basic Life / Accidental Death & Dismemberment (AD&D)

· Voluntary Short- and Long-Term Disability

· Voluntary Pet Insurance

· Discounts on Hotels, Theme Parks, Concerts, Movies, Restaurants & More

· The People Concern University & Certificates

· Corporate Discounts