REPORTS TO

Guest Services Supervisor

POSITION SUMMARY

Responsible for guest registration, front desk, and store procedures while delivering great guest service.

SPECIFIC DUTIES

• Provide superior guest service over the telephone and in person, by being enthusiastic, attentive, friendly and helpful.
• Greet all guests with a positive attitude and a well-groomed appearance, a smile, recognition and a proper Terramor uniform and name tag.
• Handle all guest issues with respect by listening and acknowledging their concern.
• Follow all Terramor guidelines and procedures regarding the handling of registrations, reservations, store sales and refunds.
• Follow specific Terramor cash and credit card handling procedures and properly use the computer, cash register, credit card, and various other front desk equipment.
• Handle daily, weekly, and monthly scheduled stocking and cleaning programs as requested by the Guest Services Supervisor, Resort Manager and/or Operations Manager for all areas of the main Lodge.
• Promote local attractions and encourage guests to use our Outfitter services.
• Assist guests with gear lending as needed.
• This job description is not intended to cover or contain a comprehensive listing of activities, duties or responsibilities. Other duties, responsibilities and activities may change or be assigned at any time with or without notice.

SECONDARY DUTIES

• Assist in the restaurant as necessary. Duties may include but not limited to:
  • Taking guest orders and properly ringing up orders via the restaurant POS system
  • Delivering orders
  • Bussing tables
• Booking guests for tours and outings as well as educating them about things to do and see in the local area.
• Assist with gear lending as needed.

EXPECTED RESULTS

• All guests are greeted immediately with friendly, helpful and professional guest service delivery.
• Demonstration of a positive attitude with guests, management, team members, and vendors.
• Careful and accurate money handling.
• Well-groomed appearance and appropriate, clean Terramor uniform and nametag.