Customer Services Correspondent

Location: Van Wert, Ohio

Apply now to secure your spot for a June start date!

We are a team of employees who are passionate to deliver best in class customer service and innovation in the industry. It’s because we put Integrity, Relationships and Excellence in all aspects of our work.

Our employees have the opportunity to fully utilize their talents and bring their best self.  We believe that who you are is just as important as what you do!

As a Customer Services Department team member, you will help fulfil the promise that Central makes to our customers by recognizing, understanding, and responding to the needs of our internal and external customers. We are seeking individuals with a service first mentality and effective communication skills, all while maintaining a high level of attention to details.

How You’ll make an Impact

• Providing outstanding customer service when handling calls to and from policyholders, agents, and other internal customers
• Developing, demonstrating, and applying knowledge of policy, claims, and billing systems
• Screening and processing automated transactions for policies
• Will work scheduled shift of 8:00 AM to 4:30 PM EST Monday through Friday

What You’ll Bring

• Data entry skills with a high degree of accuracy
• Exceptional work ethic
• Commitment to superior customer service, conflict resolution, and strong problem solving skills
• Ability to build rapport with each customer, both internal and external, by actively listening and assertively responding to their needs
• Demonstrate strong interpersonal skills with a collaborative style
• Ability to communicate effectively and professionally using proper grammar both orally and in writing
• Effectively prioritize multiple tasks to meet required deadlines and work independently
• Exercise initiative and judgment while researching and responding to customer inquiries
• Adapt quickly to change
• Preferred:
• Property & Casualty Insurance License

It is the policy of Central that all recruiting, hiring, training, compensation, overtime, job classification and assignment, facilities, promotions, transfers, employee treatment and all other terms and conditions of employment shall be maintained in a manner which will not discriminate against any person because of race, color, age, sex, national origin, ancestry, religion, marital status, military status, or disability.  The applicant should respond to questions on this application in a way that will not divulge such information. #LI-Hybrid