Associate Product Manager

Trevose, Feasterville-Trevose, PA, USA Req #1186
Thursday, November 17, 2022
We are growing! Klein Tools make great products with the highest of standards. We value Quality, Customer Obsession, Innovation, Teamwork and Ownership. These five distinguishing values define our company’s culture and how we operate as an organization.  We believe that these values set our business above others in our industry. At Klein Tools, you have the opportunity to forge your career with an iconic brand to drive your future!

There has never been a better time to join Klein Tools!  
The Associate Product Manager is responsible for coordinating field product research including site visits and voice-of-customer (VOC) groups based on their needs to successfully use the product. This position will also be responsible for providing technical support to our customer through e-mail and phone.
  • Technical customer support for repairs and issues with product.
  • Build customer relationship in a professional manner through solution-oriented communications and service, providing both on-site and telephone support.
  • Demonstrate how to use machines at customer site, which could turn into a sale for the company.
  • Assist with testing product before it goes out to the customer.
  • Build product while being filmed for product videos.
  • Perform scheduled and unscheduled maintenance of equipment and associated equipment.
  • Work with contracted Marketing company to review marketing blast efficiency once a month.
  • Assist General Manager with international quotes as needed.
  • Assist with coordinating product setup for trade shows, including getting banners, tablecloths, and brochures ordered and shipped to site.
  • Provide on-site training to customers on proper operation of their equipment.
  • Assist manufacturing or engineering with customer projects and unit refurbishment or replacement.
  • Assist all departments as necessary with specific knowledge, industry insight, and access to job sites for various needs.
  • Create and modify manuals, blueprints, plans, specifications and other documentation to prepare for startup or service.
  • Assist engineering and manufacturing teams to troubleshoot equipment issues as needed.
  • Perform other duties as required within the nature and level of work.
Qualifications
  • ​Bachelor's degree and a minimum of three (3) years of technical support experience is required. Equivalent work experience or certified/trained electrician will be considered. Experience with Electro-Mechanical devices equipped with gears, pneumatics, hydraulics, AC/DC motor control, electrical circuits. Must be bondable, and possesses a valid drivers license at all times. Must maintain valid passport to take advantage of Factory and Service Training at various customer sites worldwide.​
  • Must have strong verbal and written communication skills and the ability to handle all types of customer calls. Must be able to use a computer for creation of reports and data entry required.
Physical Demand Requirements
 
Occasionally required to stand, walk or sit; use hands to finger, handle or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; talk or hear; taste or smell. The employee must occasionally lift and/or move objects up to 25 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Travel Requirements
 
10% (3 days per month)
Klein Tools provides a competitive compensation and benefits package, including:
 
401(k) Company Match
Profit Sharing
Paid Vacation/Holidays
Shared Cost Medical & Dental
Flex Spending
Education Reimbursement Program
Employee Discount Program

Klein Tools is an Equal Opportunity Employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. For candidates with disabilities and needing assistance, please email us at hr@kleintools.com.

Other details

  • Job Family Sales
  • Job Function Office
  • Pay Type Salary
Location on Google Maps
  • Trevose, Feasterville-Trevose, PA, USA