YMCA Arlington Tennis & Squash Center - Membership Director

The YMCA of Metropolitan Washington is a leading non-profit organization dedicated to strengthening communities through youth development, healthy living, and social responsibility. 

Position:  Membership Director            Salary: $55,000.00

The YMCA Arlington Tennis & Squash Center is excited to announce an amazing opportunity as the Membership Director to make a positive impact on individuals' lives by promoting their complete well-being and personal growth while also contributing to the success of the YMCA.  If your next career move includes leaving a legacy, then this is the role for you!

Position Overview:

We are currently seeking someone with a proven track record in developing strategies related to grass-roots marketing, referrals, and membership retention as well as knowledge in the games of tennis, pickle ball, and squash. Your expertise and creativity in these areas will be instrumental in attracting new members and ensuring their long-term commitment.  This position reports directly to the Associate Executive Director.

The Membership Director plays a key role in support of this work by leading the membership team in:

• Directing the daily operation and ongoing administration of the member service department and key branch initiatives.
• Leading and developing the member service team en route to achieving the branch’s monthly member acquisition and retention goals.
• Providing outstanding customer service to all members, guests, staff, and the community at-large.
• Support the branch membership marketing needs (i.e., grassroots collateral production, ordering, usage, tracking; branch member service events; cross-department collaboration; etc.)
• Demonstrated the ability to create a member-focused culture and model relationship building across the association.
• Provide mentorship and development to the membership team.

Qualifications & Skills:

• A Bachelor’s degree or equivalent experience
• 5 years of relevant membership, sales and service experience.
• Experience implementing effective internal and external marketing plans.
• Supervision and staff development experience.  Developing the skills of membership department team members, positioning each one for their next advancement opportunity within the YMCA movement.

Benefits:

We appreciate your talents, hard work and professional dedication and will reward you with a highly competitive salary and benefits package, including a 10% employer-funded retirement plan with vesting after two years of service working 1000 hours compensated time in each of those two years; In addition, we provide employee 403(b) retirement savings plan; ROTH employee retirement plan, high quality healthcare; free YMCA membership for you and your family; a generous paid time off package; numerous professional development opportunities; an exciting and collaborative work environment; and the ability to work with creative, talented and diverse individuals.