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IT Support Analyst

767 5th Ave, New York, NY 10153, USA Req #669
Thursday, October 6, 2022
Our company remains guided by its experience and ability to create long-term value in strategically focused markets. We continue to attract the best talent in the industry and remain focused on growing our organization with talented professionals along with our assets. Westminster is stronger than ever, and we stand poised for continued growth with our valued partners. Our mission is to go above and beyond to build thriving communities and exceptional experiences for our residents, guests, tenants, and teams. Our values represent what we strive to achieve every day. Every decision we have to make is guided by the "4 Be's". Be best in class. Be Solution-Oriented. Be Accountable. Be caring.

Position Summary:
This position is responsible for daily help desk support maintenance, including managing advertised support hours and oversight of the workflow for support issue resolution.

 

RESPONSIBILITIES:
One must be able to perform the essential functions of the job; which include, but are not limited to the following (Other duties may be assigned to meet business needs):

  • Support all technology needs for executive leadership and user base in our NYC corporate headquarters.
  • Display world class customer focused IT support by developing and maintaining relationships within the business at all levels.
  • Perform daily checks on all open executive issues and communicating ongoing status as needed.
  • Train executive/administrative assistants on the operation of key technology systems located in the office including video conferencing and telephony.
  • Recommend innovative technologies that benefit the company such as process improvement, automation and new hardware/software.
  • Assist in the evaluation of new technology products based on industry best practices and methodologies.
  • Resolve complex issues, troubleshoot user problems at the desktop, and/or provide phone/remote support to diagnosis remote customer issues.
  • Install, support, and provide end user training for Apple iOS platform.
  • Correct hardware problems with supported desktops, laptops, and peripherals by coordinating support with OEM vendors and other internal IT support teams.
  • Ability to explain complex issues in an easy-to-understand manner (communicate both technically and non-technically).
  • Develop, document, implement, and maintain standard operating procedures.
  • Provide timely remote support for traveling executives.
  • Enhance value and disruption by confidently communicating with senior executives.
  • After hours, weekend, and holiday work may be required depending on work volume, outages, and emergency situations.


QUALIFICATIONS: 

Education and/or Experience 

· Associates or Bachelors’ degree preferred

· 4 years of relevant experience is required
 

Technology

  • Highly proficient in Windows 10/Windows 11 Operating System
  • Highly proficient in Microsoft Office Suite
  • Knowledge of cloud-based technologies including Office365
  • Fundamental knowledge of computer networking including firewalls & VPN
  • Working knowledge of printer/copier hardware
  • Working knowledge of AV technologies

PHYSICAL DEMANDS:
(The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions). Able to physically perform the following duties for prolonged periods of time:

  • Unassisted lifting up to 50 pounds.
  • Bending, Walking, Kneeling, Stretching.
  • Able to work on step ladders or extension ladders up to 30 feet.
  • Able to work in confined spaces, indoors and outdoors in all climates, and unclean environments with fumes, dust and poor ventilation while adhering to company safety requirements and programs.
We're an equal opportunity at will employer, an equal housing provider, and we do not discriminate against any employee or applicant for employment because of age, race, religion, color, disability, sex, sexual orientation or national origin. 

Other details

  • Pay Type Salary
Location on Google Maps
  • 767 5th Ave, New York, NY 10153, USA