Social Worker / Client Care Coordinator-

Brooklyn, NY, USA ● Legacy Family Residence, 108-75 Avenue D, Brooklyn, New York, United States of America Req #1957
Sunday, March 19, 2023

About Us:

Volunteers of America-Greater New York (VOA-GNY) is an anti-poverty organization that seeks to end homelessness in the New York metropolitan area by the year 2050. We focus our continuum of care to address the most prevalent causes of homelessness: (1) lack of affordable housing; (2) unmet health needs, including but not limited to mental health and substance use; and (3) lack of jobs that create wealth. In each of these areas we strive to incorporate strategies that address issues of racial equity. We know that our clients are confronting longstanding barriers to accessing quality housing, healthcare, and employment. Our programs are designed to ensure that our clients do not have to face these challenges alone.

Now in our second century of serving those in need, VOA-GNY understands what it takes to heal families and individuals who are in crisis and have experienced trauma. We operate and provide services in emergency shelters, transitional housing, and permanent supportive housing for close to 11,000 men, women and children through 65 programs located in New York City, Northern New Jersey, and Westchester annually. We are one of the largest providers of services to families and individuals experiencing homelessness in the Greater New York area, serving survivors of domestic violence, people living with HIV/AIDS, veterans, and others who have behavioral health or substance use needs. Many of VOA-Greater New York’s programs are nationally recognized and meet the rigorous standards of accrediting bodies CARF, COA and the NAEYC.

"Successful applicants must be vaccinated for COVID-19 before their start date with VOA-GNY, unless you have been approved by VOA-GNY for a medical or religious exception to this requirement."


Position: Social Worker/Client Care Coordinator


The Client Care Coordinators will enhance existing services to include a thorough assessment of families’ long term goals at intake and development of service plan to incorporate small achievable tasks leading to permanent housing with enrollment and/or referrals to community resources.

Minimum Qualifications:

Master’s Degree in Social Work with the expectation that LMSW is acquired within 6 months of hire or a Master’s Degree in Mental Health Counseling with License (LMHC). Knowledge of adult, child and adolescent development, emotional/behavioral health and mental health, family dynamics, parent-child relationships, diagnostic classifications. In addition the position requires a reasonable combination of skills in the following areas: strengths based, solution focused, and family centered practice; experience working with diverse client populations; knowledge of child welfare policies, regulations, safety, permanency, and well-being.

Supervisory Role:

This position does not have supervisory responsibilities.

Principal Responsibilities:

The below enumerated principal responsibilities are inclusive of both program specific and firm-wide related administration, as applicable.

  1. Manage a caseload.
  2. Complete psychosocial for all families in shelter. Develop individualized service plan to focus on recovery and wellness.
  3. Complete Assessment Summary and make determination on type of intervention needed for each family.
  4. Maintain service documentation to include client progress notes, observations and interactions about clients and incident reporting when necessary.
  5. Provide on-call crisis intervention support.
  6. Participate in individual service coordination activities, including vocational and educational services and support recreational and/or socialization activities.
  7. Develop community linkages.
  8. Refer families to appropriate community providers to address family needs.
  9. Perform other related duties as assigned.

Expected Results of Principal Responsibilities:

  1. Clients’ wellness is increased through empowerment and skill development to maximize recovery.
  2. Client develops improved life-skills and is better able to manage his/her daily life. Services provided are consistent with each individual’s strengths, needs, abilities and preferences.
  3. Clients are provided with behavioral health services based on evidence based practices.
  4. Program staff are informed of clients’ progress.
  5. Clients arrive at their scheduled appointments and are picked up on time.
  6. Activities and services provided meet each individual service needs.
  7. Health records (charts) are kept up to date and accurately reflect all services provided.
  8. Services provided meet all funding requirements and accrediting body standards.
  9. All other related tasks are completed on time and accurately
Make a living by making a difference. Apply online today! Volunteers of America is an Equal Opportunity Employer/Vets/Disabled/Other Protected Categories.

Other details

  • Job Function Counseling
  • Pay Type Salary
  • Min Hiring Rate $58,500.00
  • Max Hiring Rate $58,500.00
Location on Google Maps
  • Brooklyn, NY, USA
  • Legacy Family Residence, 108-75 Avenue D, Brooklyn, New York, United States of America