Case Manager

Bronx, NY, USA ● University Avenue Family Residence, 1041 University Ave, Bronx, New York, United States of America Req #1716
Sunday, March 19, 2023

About Us:

Volunteers of America-Greater New York (VOA-GNY) is an anti-poverty organization that seeks to end homelessness in the New York metropolitan area by the year 2050. We focus our continuum of care to address the most prevalent causes of homelessness: (1) lack of affordable housing; (2) unmet health needs, including but not limited to mental health and substance use; and (3) lack of jobs that create wealth. In each of these areas we strive to incorporate strategies that address issues of racial equity. We know that our clients are confronting longstanding barriers to accessing quality housing, healthcare, and employment. Our programs are designed to ensure that our clients do not have to face these challenges alone.

Now in our second century of serving those in need, VOA-GNY understands what it takes to heal families and individuals who are in crisis and have experienced trauma. We operate and provide services in emergency shelters, transitional housing, and permanent supportive housing for close to 11,000 men, women and children through 65 programs located in New York City, Northern New Jersey, and Westchester annually. We are one of the largest providers of services to families and individuals experiencing homelessness in the Greater New York area, serving survivors of domestic violence, people living with HIV/AIDS, veterans, and others who have behavioral health or substance use needs. Many of VOA-Greater New York’s programs are nationally recognized and meet the rigorous standards of accrediting bodies CARF, COA and the NAEYC.

"Successful applicants must be vaccinated for COVID-19 before their start date with VOA-GNY, unless you have been approved by VOA-GNY for a medical or religious exception to this requirement."


Position: Case Manager


The Case Manager is a key provider of services within Volunteers of America’s Case Management Model.  The Case Manager works with the client to assess their strengths and needs plan a course of action, link the client to services, counsel the client and monitor progress.  S/he must assure that clients receive appropriate, competent and professional information and advice, referrals and advocacy services to achieve successful outcomes. May include supervision of direct care staff.


University Family Residence is a transitional family shelter where residents learn essential skills that enable them to meet the challenges of everyday life. To learn more about the program, copy and paste this link into a browser

Location: 1041 University Avenue • Bronx, NY 10452


Employees receive an exceptional benefits package including medical, dental, vision and prescription coverage, life insurance, a retirement plan, paid personal leave, and much more.


Minimum Qualifications:

The position requires a bachelor’s degree or 60 college credits plus two years relevant experience. The position also requires a demonstrated ability in verbal and written communication, including basic computer skills.


Case Manager Principal Responsibilities:

  1. Manage program personnel in case management and support areas.
  2. Establish and maintain program delivery models.
  3. Develop and maintain linkages with other service agencies, generic community resources, and state/city liaisons.
  4. Ensure that regulations and quality assurance indicators are achieved.
  5. Maintain client records in a professional and confidential manner.
  6. Participate in the general management of the facility or program.
  7. Perform other related duties as required.
Make a living by making a difference. Apply online today! Volunteers of America is an Equal Opportunity Employer/Vets/Disabled/Other Protected Categories.

Other details

  • Job Function Counseling
  • Pay Type Hourly
  • Min Hiring Rate $19.23
  • Max Hiring Rate $19.23
  • Required Education Bachelor’s Degree
Location on Google Maps
  • Bronx, NY, USA
  • University Avenue Family Residence, 1041 University Ave, Bronx, New York, United States of America