Director, Strategic Initiatives - Healthcare

Chicago, IL, USA ● Dallas, TX, USA ● Houston, TX, USA ● Virtual Req #4
Wednesday, October 5, 2022

Verisma Systems, Inc. helps healthcare organizations and providers streamline and automate their Release of Information (ROI) processes. Specifically, we ensure the secure and private handling and release of confidential health information. Built on over a decade of industry experience, we utilize our own proprietary software to automate the workflow of medical records release to improve turnaround times, reduce errors and drive down costs.

Verisma is seeking a Director of Strategic Initiatives, based out of the Midwest region, to focus on customer retention, customer service, and building customer relationships for the organization. In this role, the Director will unite the Sales and Operations teams with a customer-centric vision so that all departments work together to support this viewpoint and deliver a consistent experience. This individual engages the organization in managing customer relationships and organically growing the business/revenue, while assisting sales in developing new revenue opportunities. Additionally, this role creates a persistent focus on the customer while driving the organization to work together for optimum customer experience delivery.

Our ideal candidate is self-directed, creative, highly adaptable problem solver, who enjoys working in a fast-paced, dynamic environment.  This individual will possess a Bachelor’s degree and/or a minimum of 10 years’ experience in Health Information leadership as well as excellent verbal and written communication and presentation skills with a top-notch customer service approach. A proven track record of client retention strategies based off of business metrics is key coupled with a curiosity and the personal drive to find creative solutions to complex problems. Must have experience partnering with sales executives to develop sales strategy around new and organic business development with retention a key component. This is a remote position, with the understanding that regular travel to client locations and business meetings is required.

Additional Duties Include:

  • Assist the CCO and broader sales and operations teams regarding client service, retention, and account management
  • Work collaboratively with the sales and account management team to plan and execute scalable organic and new business growth
  • Incorporates client retention and account management strategies that increase revenue and customer loyalty through deeper diving into existing contracted services and technologies
  • Assist in planning and managing quarterly reviews between Verisma and client executives. Manage meeting outcomes and deliverables by collaborating with Operations Directors, sales team and R&D resources
  • Help to drive efforts to enhance the value of all sales and marketing assets and work closely with the team for brand positioning and growth
  • Review the financial results of designated operations accounts, measured against the company's objectives, and take appropriate measures to assist in identifying solutions to improve growing the revenue and improving margins
  • Utilize quantitative and qualitative analysis to assess customer relationships to refine and continuously improve service delivery
  • Responsible for expanding client relationships into other areas of their organization including but not limited to revenue cycle, compliance, radiology, and managed care divisions
  • Meet all goals and objectives provided in business plan
  • Live by and promote Verisma’s Core Values

Other details

  • Job Family Executive
  • Pay Type Salary
  • Travel Required Yes
  • Travel % 50
Location on Google Maps
  • Chicago, IL, USA
  • Dallas, TX, USA
  • Houston, TX, USA
  • Virtual