Regional Sales & Operations Manager, Car Wash
Baltimore, MD, USA
Req #396
Tuesday, February 28, 2023
Have you heard? Splash In, a Wills Group company, is Great Place to Work Certified™! We’re proud of this achievement and our people who make greatness happen. Want to join a company that puts its people first?
Job Purpose and Function
The Corporate Sales and Operations Manager (CSOM) will lead the effective and efficient operations of all company operated tunnel car washes. The CSOM is accountable for leading and developing sales-oriented Managers and their teams through effective customer-focused sales strategies and training. The incumbent will be the primary point of contact for all corporate Splash In Tunnel car washes and is responsible for developing strong working relationships with the tunnel operations teams to deliver exceptional customer experiences. Communication is a key success factor as information must be shared up, down, and across the network continually. The incumbent’s success will be measured by various KPI’s and their ability to lead and train high-performing teams to align with the company’s strategy and vision.
How You’ll Make an Impact
- Monitor sales performance and analyze customer feedback in partnership with Customer Support team to identify areas for improvement and develop plans to address them.
- Cultivate a sales and customer-driven team to ensure customer service excellence and the smooth functioning of the tunnel car wash program.
- Monitoring site maintenance and upkeep to prevent breakdowns and reduce downtime.
- Implement and enforce quality standards and ensure compliance with company policies and procedures.
- Analyze financial data and prepare reports to monitor revenue, expenses, and profitability, and develop strategies to increase revenue and reduce costs.
- Partners with the Training team to develop and implement a comprehensive training program that includes effective sales techniques, industry best practices, equipment processes, and safety procedures.
- Actively Manages Risk and collaborates with Risk Management, SI Admin, and Operations to ensure all damage claims are entered into the Risk Management Portal and all pertinent information is collected.
- Collaborate with Splash In Director and Marketing team to develop and execute sales strategies and marketing campaigns to increase revenue for membership, promotions, and employee incentives.
- Maintains positive and effective vendor relationships/partnerships for chemicals, maintenance, and wash equipment.
- Effectively communicates and collaborates with Splash In Director and key stakeholders across the organization.
- Makes recommendations on capital investments, site repairs and upgrades, and other improvements to elevate customer experience and sales performance.
What We’re Looking For
- Bachelor’s degree in business, marketing, communications, or related field; alternatively, equivalent relevant and progressive experience.
- 5+ years of multi-unit company-operated sales and management experience.
- Strong financial and business acumen; experience managing profit and loss statements.
- Authorized to work in the United States.
- Valid driver’s license; possess and maintain a clean driving record.
- Ability to travel up to 80% of time throughout market of operation (reimbursement available for mileage and some costs related to use of personal vehicle).
Ideal candidates will also have:
- Knowledge of car wash operations and troubleshooting for tunnel wash operations.
- Experience maintaining positive and effective vendor relationships and partnerships.
- Experience training leaders to lead teams that successfully drive sales, membership, and customer engagement.
- HVAC, plumbing, or electrical experience.
- Maintains a clean driving record; ability to travel throughout the Mid-Atlantic region (mileage and vehicle reimbursement program available).
Competencies:
- Working with people
- Delivering results and meeting customer expectations
- Deciding and initiating action
- Persuading and influencing
- Leading and supervising
- Adapting and responding to change
Splash In ECO car wash, a division of The Wills Group, is a leading regional car wash network with over 50 In-Bay Automatic (IBA) and Express Exterior Tunnel car washes in the Mid-Atlantic. At Splash In, we strive to be a car wash with a purpose. An estimated 304 million gallons of water is used daily for car washes around the world. Splash In uses water reclamation technologies, and ecologically friendly wash chemistry to be good environmental stewards in our communities.
Wills Group is a $1.5 billion company headquartered in La Plata, Maryland (an easy 45-minute reverse commute from DC) with nearly 300 retail locations across the Mid-Atlantic region, including Dash In, Splash In ECO Car Wash, and SMO Motor Fuels. A family-owned company since 1926, our passion areas are in convenience retailing, fuels marketing, and commercial real estate and we pride ourselves on keeping our customers', employees' and communities’ Lives in Motion.
Our Wills Group employees come to work for more than just a paycheck, but rather they come to learn, make contributions, make an impact, and feel valued as a part of our family-friendly culture. We have a work-hard, play-hard mentality that makes us a progressive company and we thrive on giving back to our community. That is what is core to our DNA.
Benefits and Perks
Are you interested in joining a certified Great Place to Work™ that invests in your development, future, and well-being? Are you looking for more than the "daily grind" where your day-to-day work makes an impact not only for the organization but for your community and your future? Then The Wills Group is the right fit for you.
We take pride in investing in our people’s well-being, that’s why we back our words with competitive total rewards packages.
- Financial Wellbeing –Employer 401 (k) match (currently at 7%), health savings plan, and financial planning
- Physical Wellbeing – comprehensive health, vision, and dental plans that meet the needs of our people
- Paid Time Off – Vacation, sick, personal, and community engagement, parental leave for new parents
- Work/Life Balance – Hybrid and flexible work environment, Employee Assistance Program, travel assistance, family life planning
- Education and Development Opportunities – 100% Tuition reimbursement to support our people’s education goals, robust development programs, and certificate program assistance (up to 100% employer-paid)
- Competitive Salary - competitive pay matched to DC Metro area
- Bonus Opportunity - 10% annually
#HQ
Other details
- Job Family Retail Operations
- Pay Type Salary
- Min Hiring Rate $91,200.00
- Max Hiring Rate $114,000.00
- Travel Required Yes
- Travel % 80
- Required Education High School
- Baltimore, MD, USA