Social Services Supervisor_NE-TX_602-Lodge

Social Services Supervisor-NE_Lodge-602

Job Summary:  

Plans, directs, coordinates and monitors the day-to-day operations of all transitional, emergency, crisis intervention needs, and residential services; supervises all residential services staff; and ensures work conducted is in compliance with established policies and procedures as well as local, state and federal regulations; monitors assigned caseload of clients participating in a short-term life management program.

 

Essential Functions:                         

This job description should not be interpreted as all inclusive.  It is intended to identify the essential functions and requirements of this position.  The incumbent may be requested to perform job-related responsibilities and tasks other than those stated in this job description.

 

Supervisory Responsibilities (50%)  

Plans, directs, and supervises the work of assigned staff, volunteers, and interns; trains and instructs employees in the proper methods and procedures; monitors work in progress and upon completion to ensure accuracy, completeness, and compliance with established policies and procedures; assists with both conducting performance evaluations and providing hiring/firing recommendations.  

Administers, leads, plans, supervises and participates in all areas of the day-to-day operations of all shelter programs; ensures all activities are conducted in compliance with established policies and procedures.  

Assigns preparation schedules and duties to staff involved with program audits and holds residential services personnel accountable for exceptions; develops with the appropriate personnel a corrective plan of action to address programs exceptions noted during the review.  

Communicates and coordinates with the Social Services Director to identify and establish short- and long-range plans, goals and objectives for all residential services; establishes operational mission statements and objectives for all areas related to residential services; provides leadership, motivation and direction to residential services staff in achieving these goals and objectives.  

Directs and monitors the selection, purchasing and preparation of food with food services personnel; reviews menus ensuring nutritional value and the use of commodity foods.

 

Social Services Responsibilities (25%)  

Interviews applicants to determine eligibility for program enrollment based on established guidelines and requirements; conduct needs assessment, obtains pertinent information and establish program goals for eligible clients; refers applicants to other agencies if not appropriate for program.

Develops client intake and case plans for clients; instructs clients in completing necessary paperwork including goals and/or budget forms; completes orientation check-off form and obtains

release of information forms when appropriate; completes social history on new clients each week.

Prepares and maintains case records and logs on all assigned clients; ensures the accuracy and completeness of the same.  

Meets regularly with clients to discuss and evaluate their progress; prepares accurate and up-to-date records documenting the same; monitors client behavior, group attendance, medication and movement; receives incident reports and enforces disciplinary actions for infractions of the house guidelines.

Plans, coordinates, and/or facilitates life management classes to assist clients in obtaining skills that will enable them to functionally cope with their environment; obtains speakers and workshop presenters as needed.  

Consistently serves as a mentor and provides positive examples of proper hygiene, personal appearance, records retention, budget planning, scheduling, etc.  

Refers clients to appropriate Corps programs or other agencies based on clients needs and in accordance with their program plan.  

Completes discharge plans of clients exiting the program; transfers file contents to non-active file; prepares card for follow-up mailing.  

Attends community meetings with representatives of other agencies in order to educate them about the program; makes client referrals and maintain awareness of client's progress.  

Develops and implements service plans and goals specific to children which include the basic nuclear family, the extended family and informal social support networks; maintains regular contact with clients and children in order to provide ongoing emotional support and follow up on goals.  

Counsels clients; determines appropriate treatment, placement and/or referrals to other agencies.  

Prepares and maintains client files documenting pertinent client information; prepares and maintains records of clients’ progress in files; completes assessment forms, monthly client statistics and progress notes; prepares and submits required reports required for family case work.  

Plans, coordinates, and facilitates group and individual crisis intervention counseling sessions; plans group activities and focus; provides group participants with information offered by other community services; provides individual crisis counseling as needed; publicizes availability of group sessions; performs community education speeches.  

Counsels clients and anonymous callers by telephone in emergency situations; provides information and referrals to appropriate community agencies.

Serves as liaison and/or client advocate with schools, legal, social, welfare, public safety and medical agencies. 

Coordinates all disaster responses through the residential services.  

Prepares and maintains various statistics, logs, records, statistical reports, etc. reflecting program activities and occupancy level.  

Conducts devotional meetings providing spiritual counseling with clients for spiritual growth; conducts all meetings and counseling in accordance with the ministry of The Salvation Army and its Christian principles.

 

Client Intake and Security Responsibilities (25%)  

Orients new clients to the program and prepares case records to facilitate case management; records daily statistics.

 

Inputs client information to HMIS accurately and in accordance with established timelines and procedures; updates client files as needed; obtains client’s signature on forms as well as house rules and regulations.

 

Ensures clients comply with house rules; checks client’s baggage for drugs, alcohol, weapons and pornography; records incidents and notifies supervisor of any special circumstances or unusual problems; ensures security of facility and clients; arms and disarms alarms in accordance with lodge policy; locks and secures area inappropriate for client entry.

 

Conducts routine checks of the facilities to ensure that all doors are locked and that nothing is amiss; locks doors to ensure security of the facilities.

 

Other Responsibilities:

Verifies client employment; verifies if clients are in the hospital as well as the length of their stay.

 

Participates in continuing education opportunities, conferences and seminars to enhance professional growth and encourages and supports continuing education of staff.

 

Assists with seasonal program events as needed.

 

Performs other duties as assigned.

 

Materials and Equipment:
 Personal Computer                   General Office Equipment                      Intercom System

 

Knowledge, Skills and Abilities:

Knowledge of effective and efficient methods for organizing and maintaining records and ability to perform the same.

 

Knowledge of general office procedures and practices.

 

Knowledge of basic record keeping practices and procedures.

 

Knowledge of proper cooking methods and procedures.

 

Ability to communicate effectively with clients in order to control, lead, and motivate behavior.

 

Ability to cultivate and maintain effective relationships with a diverse group of people and remain sensitive to their concerns.

 

Ability to work independently and with limited supervision while enforcing established policies and procedures.

 

Ability to present a positive and professional image of The Salvation Army.

 

MINIMUM QUALIFICATIONS REQUIRED:

 

Education and Experience:

Bachelor’s degree from an accredited college or university in Social Work, Psychology or a related field,  

And  

Two years progressively responsible experience administering shelter programs,  

Or  

Any equivalent combination of training and experience which provides the required knowledge, skills and abilities.

 

 

Certifications:

Valid State Drivers License

 

Physical Requirements:

Ability to meet attendance requirements.

Ability to read, write and communicate the English language effectively.

Ability to perform data entry into a computer.

Ability to respond to emergency situations quickly and calmly while maintaining control and initiating the proper corrective action.

Ability and willingness to perform all duties with an understanding of the mission, ministry, philosophy, culture, and protocol of The Salvation Army and conducts all duties in accordance with the ministry of the organization and its Christian principles; conducts all communications and job duties with the highest level of professionalism.

Ability to perform combinations of sitting, standing and walking on a frequent change basis. Distance of travel is usually within the same building.

Moderate amount of physical effort required associated with walking, standing, lifting and carrying light to heavy objects (less than 25 pounds.) occasionally.

Working Conditions:

Work is performed in a residential facility where there are little or no physical discomforts associated with changes in weather or discomforts associated with noise, dust, dirt and the like.  Work may also be performed in a kitchen environment where there are physical discomforts associated with changes in temperature associated with cooking and the kitchen environment.

 

Statement of Purpose:

This document provides descriptive information about the above Salvation Army position. Work actually performed by incumbents in this position may vary. Although this document may be used for recruiting, staffing, or career planning, the information contained herein should only be used as a guideline or recommendation for the content of and qualifications for this position. An individual’s ability to meet the qualifications and capabilities described in this document is not a guarantee of employment or promotion. The Salvation Army reserves the right to make changes to this document as deemed necessary without providing advance written notice.

 

All employees recognize that The Salvation Army is a church and agree that they will do nothing as an employee of The Salvation Army to undermine its religious mission.

 

When an application is selected for review, typically, only applicants who indicate the relevant education and experience requirements, as indicated in the job description for the position, may be considered for job openings. Please FULLY complete the application, answer questions completely, honestly and to the best of your ability. Please also upload a copy of your resume (when available). Those applicants requiring accommodation to the application and/or interview process should contact a representative of the Human Resources Department at the applicable location.

We appreciate your interest in employment opportunities with The Salvation Army!