Lead Front Desk Associate

1401 Ballentine Blvd, Norfolk, VA 23504, USA Req #24992
Monday, March 6, 2023


Under the general direction of the Membership Coordinator, the Lead Front Desk Associate manages all membership sales associates as well as plans, develops and oversees an exceptional customer service experience and promotes the Kroc Center Membership and Programs to members and non-members in the community; answers the telephone in a courteous manner and directs calls to the appropriate destination; greets members, visitors and clients; provides general information about The Salvation Army's operations and services.



Bachelor's degree from an accredited college or university in Business, Public Relations, Communications, or a related field, And Three to five years of experience. Or Any equivalent combination of training and experience which provides the required knowledge, skills, and abilities.


Valid State Drivers’ License


Knowledge of the principles and practices of public relations.

Knowledge of volunteer recruitment methods and practices.

Ability to prepare effective printed materials for educational and promotional purposes.

Ability to present a positive and professional image of The Salvation Army.

Ability to plan, coordinate, and evaluate special events.

Ability to administer a budget and monitor expenditures for compliance with the same.

Ability to prepare and maintain records and reports in an accurate and complete manner.

Ability to clearly communicate roles and responsibilities to individuals and groups.

Ability to lead, motivate, and evaluate the work of volunteers.

Ability to plan, schedule, and conduct orientations, meetings, trainings, and public presentations.

Ability to effectively utilize community resources.

Ability to promote awareness and support for the Volunteer Program.


Ability to meet attendance requirements.

Ability to read, write, and communicate the English language.

Ability to speak before large groups in person.

Duties are usually performed seated.
Sitting may be relieved by brief or occasional periods of standing or walking.


Work is performed in a normal office environment where there are little or no physical discomforts associated with changes in weather or discomforts associated with noise, dust, dirt, and the like.

Additional Information

All employees recognize that The Salvation Army is a church and agree that they will do nothing as an employee of The Salvation Army to undermine its religious mission.

To apply, please select the “Apply Now” icon at the bottom of this posting.

Application Submittal Period: March 6, 2023 - March 20, 2023

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

Equal Opportunity Employer Minorities/Women/Veterans/Disabled

When an application is selected for review, typically, only applicants who indicate the relevant education and experience requirements, as indicated in the job description for the position, may be considered for job openings. Please FULLY complete the application, answer questions completely, honestly and to the best of your ability. Please also upload a copy of your resume (when available). Those applicants requiring accommodation to the application and/or interview process should contact a representative of the Human Resources Department at the applicable location.

We appreciate your interest in employment opportunities with The Salvation Army!

Other details

  • Job Family PMC-NON-EXEMPT
  • Job Function Recreation
  • Pay Type Hourly
  • Min Hiring Rate $15.25
  • Max Hiring Rate $18.00
  • Travel Required No
  • Required Education Equivalent Experience
This posting is inactive.
Location on Google Maps
  • 1401 Ballentine Blvd, Norfolk, VA 23504, USA