Case Aide_NE-GA_601-Residential Services

Job Summary

Provides daily supervision, monitoring, reporting, and technical support services to consumers in a residential shelter environment. Interviews and screens consumers for eligibility to receive the Salvation Army’s residential assistance; maintains appropriate in addition to ongoing written and verbal communication with clinical and other professional staff in relationship to daily consumer activities; refers consumer to other community service agencies when appropriate; performs crisis intervention counseling when needed; works with individual and groups to develop life management skills; facilitates an emotional and physical environment conductive to enhancing positive consumer morale and stabilization; reports to the Lead Case Worker.

Knowledge, Skills, Abilities

Knowledge of general office procedures and practices. Knowledge of basic recordkeeping practices and procedures. Knowledge of domestic violence and poverty issues. Knowledge of individual and group counseling as well as crisis intervention techniques. Knowledge of community resources and agencies providing social service assistance. Knowledge of MS Office Products with a strong emphasis on MS Word, PowerPoint, and Excel. Ability to communicate effectively with clients in order to control, lead, and motivate behavior. Ability to communicate clearly and effectively both orally and in writing. Ability to maintain the security and confidentiality of client’s records. Ability to work independently and with limited supervision while enforcing established policies and procedures. Ability to operate Microsoft office programs including excel spreadsheet.

Education and Experience

High school diploma or G.E.D. And One-year experience performing security or social service work is preferred, Or Any equivalent combination of training and experience which provides the required knowledge, skills, and abilities.

Certifications

Valid State Driver’s License; CPR and First Aid Certification

Physical Requirements/Working Conditions

Ability to meet attendance requirements. Ability to read, write, and communicate the English language. Ability to respond to emergency situations quickly and calmly while maintaining control and initiating the proper corrective action. Ability to think clearly and quickly in order to maintain control of client caseload. Ability to emphasize and use crisis intervention appropriately. Ability to serve as a role model with physical and emotional health adequate to meet the demands of the positions. Ability to be non-judgmental in determining services for clients. Limited amount of physical effort required associated with walking, standing, lifting, and carrying light objects (less than 25lbs.) 5-10% of work time. Duties are usually performed seated. Sitting may be relieved by brief or occasional periods of standing or walking. Work is performed in a normal office and lodge environment where there are little or no physical discomforts associated with changes in weather or with noise, dust, dirt, and the like.

All employees recognize The Salvation Army is a church and agree that they will do nothing as an employee of The Salvation Army to undermine its religious mission.

To apply, please complete our on-line application using the apply button at the bottom of this posting.

Application Submittal Period: Open

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

Equal Opportunity Employer Minorities/Women/Veterans/Disabled