Housing Monitor-NE_Lodge-602

Fayetteville, AR 219 W. 15TH STREET 72701, 219 W. 15TH STREET, FAYETEVILLE, Arkansas, United States of America Req #19359
Friday, November 25, 2022

If you are empathic yet able to uphold rules then we are looking for you. Our Housing Monitors create change in the lives of those we serve each day. You will be working one on one with our homeless clients by helping to provide them a safe place to stay, a warm dinner, clean clothing and to meet other needs during your shift. Please see below for the official job description.  
Come be a part of a team that cares. 
PTWB 24-29 hours a week. HOLIDAYS A MUST! $13.75 an hour
Saturday night and Sunday night 8p-8a
email resume to brandon.smith@uss.salvationarmy.org 

Job Summary

Accepts and processes residents staying in a housing facility overnight; monitors the activity of residents on an assigned shift ensuring safety, security and compliance to house rules; maintains accurate and complete records and logs containing pertinent information; ensures that the housing facility is maintained in a neat and proper order. Prepares (cooks) and serves meals and oversees any volunteers on their shift. Picks up and processes any donations that come in during their shift. Drives CSRC guys as needed.


Essential Functions

This job description should not be interpreted as all inclusive.  It is intended to identify the essential functions and requirements of this position.  The incumbents may be requested to perform job-related responsibilities and tasks other than those stated in this job description.


Monitor (90%)

Ensures that all rooms are in proper order before arrival of residents; Makes sure that linens and meals are ready, and the facility is prepared for their shift and at the end of shift for the next person to take over. Work with clients on Housing Focus program.


Checks clients into the housing facility; prepares and monitors client intake forms; prepares resident roster and maintains resident property records. Copies client ID’s, checks bags for prohibited items and weapons daily, places all incoming bags into the hotbox daily, does not allow any bags into the facility without processing through the hotbox.


Prepares and distributes meals and laundry; distributes towels, linens, and personal hygiene items; secures and distributes client medications as required (controlled substances and all CSRC programmer meds). Washes and dries laundry. Transports clients as needed. Food pickup and putting away into proper storage. Oversees CSRC Programmers while onsite.


Monitors the activities of the residents ensuring safety and compliance with house rules; checks the security of all windows and doors; monitors cameras and makes periodic rounds of entire facility; records any unique situations occurring on assigned shift.


Responds to emergencies in a calm manner and initiates appropriate corrective actions in accordance with established policies and procedures. Keep calm and nonconfrontational.


Opens and closes the house doors at designated hours of operation. Sets out mats, cots, bedding, and necessary items for their shift. Utilizes the hot box for client’s items to kill any germs/bugs.  Keeps facility clean with provided supplies.


Completes required paperwork representing client intake for the day; inputs data into the computer to maintain computer records and generate client lists; Checks all DNA and sex offender registry before admitting clients. Also check the 30 day wait list. No other criminal records are to be checked. Answers telephone and responds to questions regarding the housing operations.


Sorts client intake cards in numerical order and files remaining intake cards of clients who did not check into the housing facility for the evening. Check out all clients that have left and process all correct paperwork. Make copies of paperwork when more is needed.


Assigns housekeeping and other tasks to residents; ensures that clients perform assigned house duties in the proper manner; ensures compliance with house rules. Completes write ups to those that break any house rules.


Wakes up clients at designated time and instructs them to collect their sheets; ensures that all residents are out of the housing facility by the designated time. Locks doors and makes sure that the end of shift items are done and ready for the next person.


Other Responsibilities (10%)

Collects and washes all dirty towels and sheets. Cleans, sweeps, and mops the lobby, hall, television room and patios; empties trash cans and replaces trash liners. Directs clients to appropriate agencies for their special needs..



 Performs other related work as required.


Knowledge, Skills and Abilities

Knowledge of general office procedures and practices.


Knowledge of basic record keeping practices and procedures.


Ability to communicate effectively with clients to control, lead, and motivate behavior.


Ability to work with the public encompassing all types of behaviors including mental illness


Ability to work independently and with limited supervision while enforcing established policies and procedures.


Ability to maintain accurate and up-to-date computer records.




Education and Experience

High school diploma or G.E.D. AND one year experience performing security or social service work preferred, OR any equivalent combination of training and experience which provides the required knowledge, skills, and abilities.



Drivers License preferred


Physical Requirements

Ability to meet attendance requirements.


Ability to read, write, and communicate the English language.


Ability to respond to emergency situations quickly and calmly while maintaining control and initiating the proper corrective action.


Ability to perform combinations of sitting, standing, and walking on a frequent change basis.  Distance of travel is usually within the same building or grounds.


Moderate amount of physical effort required associated with walking, standing, lifting and carrying light objects (up to 100 lbs.) 50% of work time.


When an application is selected for review, typically, only applicants who indicate the relevant education and experience requirements, as indicated in the job description for the position, may be considered for job openings. Please FULLY complete the application, answer questions completely, honestly and to the best of your ability. Please also upload a copy of your resume (when available). Those applicants requiring accommodation to the application and/or interview process should contact a representative of the Human Resources Department at the applicable location.

We appreciate your interest in employment opportunities with The Salvation Army!

Other details

  • Job Family AOK-NON-EXEMPT
  • Job Function Housing
  • Pay Type Hourly
Location on Google Maps
  • Fayetteville, AR 219 W. 15TH STREET 72701, 219 W. 15TH STREET, FAYETEVILLE, Arkansas, United States of America