Social Services Program Manager_NE-NSC_701-Social Services Department

245 Alexander St, Fayetteville, NC 28301, USA Req #21293
Wednesday, February 1, 2023
Pathway of Hope 
Emergency Shelter 


Job Code — Title:                Department:               Location:

Social Services Program Manager                                Social Services Manager

Job Family:                      FLSA:                                                      Reports to:

Social Services                              Non-Exempt

Direct Reports: LIST                                                                                  Revision Date:


Job Summary:

Develops and maintains quality of social services, food services, and shelter programs;

Essential Functions:

This job description should not be interpreted as all inclusive. It is intended to identify the essential functions and requirements of this position. The incumbent may be requested to perform job-related responsibilities and tasks other than those stated in this job description.

Supervisory Responsibilities (30%)

Plans, directs, and supervises the work of assigned staff; trains and instructs employees in the proper methods and procedures; monitors work in progress and upon completion to ensure accuracy, completeness, and compliance with established policies and procedures; conducts performance evaluations and provides salary and hiring/firing recommendations.

Assists the Corps Officers in the preparation and monitoring of the property management budget; reviews, monitors and approves expenditures to ensure compliance with budget constraints.

Liaison Responsibilities (20%)

Attends meetings and other community involvements, which are pertinent to the promotion and support of The Salvation Army and enhancing its programs and projects.

Participates in continuing education opportunities, conferences and seminars to enhance professional growth and encourages/supports continuing education of staff

Develops relationships with the local and broader community to enhance support of operations for which this position is responsible.

Serves as a staff representative to the Advisory Board on behalf of the Social Services Department.

Case Management Responsibilities (20%)

Establishes unique comprehensive long-term program goals (three months or more) for eligible clients based on personality, decision-making abilities, mental capabilities, addiction history, family involvement, etc.; explains goals to client in a manner that is easily understood; consistently counsels client on ways to modify or stop negative behaviors while in the program

Outsources clients to additional counseling resources If needed; maintains awareness of progress with external case management professionals, working as a team to meet the holistic needs of the individual,

Meets regularly with clients to discuss and evaluate their progress, feelings, impressions, changes and personal growth/development; prepares accurate and up-to-date records documenting the same, receives incident reports and enforces disciplinary actions for infractions of the house guidelines.

Facilitates individual and group discussion to ensure clients' attitudes and motivations are progressing; redirects negativity, promotes self-awareness and provides appropriate encouragement.

Plans, coordinates, and/or facilitates life management, behavior modification, addiction-related (Celebrate Recovery), etc. classes to assist clients in obtaining skills that will enable them to functionally cope with their environment; obtains speakers and workshop presenters as needed.

Maintains awareness of the program requirements necessary to maintain existing funding; ensures that measurable outcomes correspond with requirements and makes adjustments to case management processes as necessary.

Analyzes statistical information and case outcomes to ensure that recidivism is not occurring on a regular basis

Attends community meetings with representatives of other agencies in order to educate them about the program, make client referrals and maintain awareness of client's progress.

Administrative Responsibilities (20%)

Prepares and maintains case records and logs on all assigned clients; ensures the accuracy and completeness of the same; enters pertinent information into the established Homeless Management Information System (HMIS),

Prepares and maintains statistical records on all services provided; compiles and prepares monthly statistical reports; ensures the accuracy and completeness of the same.

Maintains the corps volunteer list in a current state with all pertinent information maintained in a current status.

Program Development and Evaluation Responsibilities (10%)

Develops, implements, and evaluates program and client needs to identify gaps in service and effectiveness of social service programs; reviews and recommends program changes as needed

Reviews, monitors, and interprets all functions of the social services programs for compliance and adherence to policies and procedures; implements, and monitors additional policies and procedures for these operations and ensures compliance to the same which includes any legal requirements, standards and regulations.

Researches funding opportunities for social services programs; develops local funding proposals; assists with preparing¶ writing, and submit funding proposals.

Other Responsibilities:

Travels, as needed, to represent The Salvation Army to support and enhance all social service programs and projects.

Performs other duties as assigned.

Materials and Equipment:

Personal Computer                 General Office Equipment

Knowledge, Skills and Abilities:

Knowledge of the principles and practices of social service case management.

Knowledge of social service resources and agencies in the community.

Knowledge of effective communication and motivation practices.

Knowledge and commitment to computerized Client Data Management System usage and emphasis on outcome measurement.

Ability to supervise, lead, motivate, monitor, and evaluate employees.

Ability to administer a budget and monitor expenditures for compliance with the same.

Ability to develop program plans and goals based on client ls needs.

Ability to assess and evaluate level of service provided in order to ensure service evaluations are favorable and meet or surpass funding requirements.

Ability to evaluate the client's progress toward program goals

Ability to work with the public encompassing all types of behaviors.

Ability to interview clients and to obtain pertinent information.

Ability to prepare and maintain accurate and complete case notes and client records.

Ability to plan, organize, and prioritize work in order to accomplish work in compliance with quality standards and deadlines

Ability to build and maintain effective and professional working relationships with clients and community agencies


Education and Experience:

Bachelor's Degree from an accredited college or university in Social Work, business administration, or related field


Three years progressively responsible experience coordinating and supervising social services programs, with at least one year in a supervisory capacity


any equivalent combination of training and experience which provides the required knowledge, skills, and abilities.


Valid State Driver’s License

CPR and First Aid Certification (or ability to obtain within established timeframe)

Physical Requirements:

Ability to meet attendance requirements.

Ability to read, write, and communicate the English language effectively.

Ability to communicate clearly and effectively both orally and in writing.

Ability to think clearly and quickly in order to maintain control of client caseload.

Ability to effectively and efficiently work on multiple cases at the same time without becoming frustrated or disorganized.

Limited amount of physical effort required associated with walking, standing, lifting and carrying light objects (less than 25 lbs.) 5-10% of work time.

Duties are usually performed seated, Sitting may be relieved by brief or occasional periods of standing or walking

Working Conditions:

Work is performed in a shelter environment where there may be exposure to physical health risks and unsanitary  Work involves driving a vehicle to off-site meetings and home visits where there may be physical discomforts associated with changes in weather or discomforts associated with noise, dust, dirt and the like.

Statement of Purpose:

document provides descriptive information about the above Salvation Army
position. Work actually performed by incumbents in this position may vary,
Although this document may be used for recruiting„ staffing, or career
planning, the information contained herein should only be used as a guideline
or recommendation for the content of
and qualifications for this position. An individual's ability to meet the
qualifications and capabilities described in this document is not a guarantee
of employment or promotion. The Salvation Army reserves the right to make
changes to this document as deemed necessary without providing advance written

All employees recognize that The Salvation Army is a church and agree that they will do nothing as an employee of The Salvation Army to undermine its religious mission.

When an application is selected for review, typically, only applicants who indicate the relevant education and experience requirements, as indicated in the job description for the position, may be considered for job openings. Please FULLY complete the application, answer questions completely, honestly and to the best of your ability. Please also upload a copy of your resume (when available). Those applicants requiring accommodation to the application and/or interview process should contact a representative of the Human Resources Department at the applicable location.

We appreciate your interest in employment opportunities with The Salvation Army!

Other details

  • Job Family NSC-NON-EXEMPT
  • Job Function Social Services
  • Pay Type Salary
  • Hiring Rate $20.00
  • Required Education Bachelor’s Degree
  • Job Start Date Wednesday, February 1, 2023
  • Job End Date Tuesday, February 28, 2023
Location on Google Maps
  • 245 Alexander St, Fayetteville, NC 28301, USA