POSITION TITLE: RECEPTIONIST/SWITCHBOARD OPERATOR
Answers the telephone in a courteous manner and directs calls to the appropriate destination; records accurate and complete messages when necessary; receives and receipts deliveries and donations; greets and announces visitors and clients; provides general information about The Salvation Army's operations and services; performs routine clerical work such as typing and filing.
ESSENTIAL FUNCTIONS: This position description should not be interpreted as all inclusive. It is intended to identify the major responsibilities and requirements of this position. The incumbents may be requested to perform job-related responsibilities and tasks other than those stated in this position description.
Answers the telephone and transfers calls to the appropriate destination; responds to callers questions and provides accurate information.
Records accurate and complete messages; ensures the timely and accurate distribution of messages through telephone and/or E-mail.
Records and updates statistical information; ensures the accuracy and completeness of the same.
Receives, greets, and announces visitors in a courteous and tactful manner; provides assistance to callers and visitors by answering questions and providing instructions and referrals; screens sales representative soliciting to The Salvation Army.
Receives, responds to, and assists people requesting social service assistance; assists in registering clients; maintains supply of maps and phone numbers for social services; locates appropriate personnel to assist visitors.
Notifies proper individuals when visitors or clients have arrived; ensures that visitors and clients have signed-in.
Connects employees desiring to make long-distance and/or overseas phone calls; connects and logs personal calls to be placed on credit card or home for employees and place the same calls on a list.
Adds/deletes names and extensions to the phone list to ensure the list remains up-to-date on a daily basis; proof reads telephone lists for mistakes before list is printed.
Sorts and distributes mail; ensures all mail reaches appropriate destination; assists with preparing bulk-mail.
Receives and prepares receipts for donations, packages, airline tickets, express mail, and items delivered to the lobby; notifies proper individuals of item arrival by telephone and/or E-mail.
Makes various announcements over the intercom such as car lights being left on in the parking lot or announcements for chapel.
Validates parking tickets for visitors, persons attending meetings, etc.
Records appropriate message for answering machine to be used on holidays.
Types various routine documents such as bulletins, announcements, cards, etc.
Proof-reads correspondence for errors and proper grammar.
Photocopies, collates, and staples documents.
May perform routine clerical work as needed to assist secretaries.
Maintains the neatness and attractiveness of the reception area.
Performs other related work as required.
MATERIALS AND EQUIPMENT USED:
Telephone Switchboard General Office Equipment
MINIMUM QUALIFICATIONS REQUIRED:
EDUCATION AND EXPERIENCE:
High school diploma or G.E.D. required,
two years of progressively responsible experience working in a major firm with telephone switchboard responsibilities,
any equivalent combination of training and experience which provides the necessary knowledge, skill, and abilities.
LICENSES AND CERTIFICATIONS:
KNOWLEDGE, SKILLS AND ABILITIES:
Ability to direct phone calls to the appropriate person or destination.
Ability to respond to and assist callers and visitors in a courteous and tactful manner.
Ability to screen calls in a courteous and tactful manner.
Ability to work with people and to provide assistance in a calm, courteous, and tactful manner.
Ability to record accurate and complete messages.
Ability to perform clerical support work while operating the switchboard.
Ability to maintain an adequate supply of applications, informative materials and/or brochures for distribution to visitors.
Ability to respond to emergencies in a calm and effective manner.
Ability to project a positive and professional image of The Salvation Army.
MENTAL AND PHYSICAL ABILITIES:
Ability to meet attendance requirements.
Ability to read, write, and communicate the English language.
Ability to operate a telephone and/or switchboard.
Ability to sort documents alphabetically and numerically.
Ability to perform routine mathematical computations.
Work is performed in a normal office environment where there are little or no physical discomforts associated with changes in weather or discomforts associated with noise, dust, dirt, and the like.
All employees recognize that The Salvation Army is a church and agree that they will do nothing as an employee of The Salvation Army to undermine its religious mission.
STATEMENT OF PURPOSE:
The purpose of a job description is to outline the essential functions unique to a particular job within a specific department. Job descriptions are used to recruit, train, and evaluate employees.
When an application is selected for review, typically, only applicants who indicate the relevant education and experience requirements, as indicated in the job description for the position, may be considered for job openings. Please FULLY complete the application, answer questions completely, honestly and to the best of your ability. Please also upload a copy of your resume (when available). Those applicants requiring accommodation to the application and/or interview process should contact a representative of the Human Resources Department at the applicable location.
We appreciate your interest in employment opportunities with The Salvation Army!
- Job Family KT-NON-EXEMPT
- Job Function Admin Support
- Pay Type Hourly
- Johnson City, TN 204 W. WALNUT 37604, 204 W. WALNUT, Johnson City, Tennessee, United States of America