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Vice President, Marketing and Communication

Midtown Administration, 4500 Euclid Avenue, Cleveland, Ohio, United States of America Req #898
Tuesday, August 16, 2022

The Centers seeks an experienced Vice President of Marketing and Communications to provide leadership, strategic direction and operational oversight for all marketing and communications functions at The Centers. The Vice President reports to the Chief of Institutional Advancement and is responsible for leading the development, implementation, and management of The Centers’ internal and external branding initiatives (advertising, web, social media, marketing collateral, event and media strategies) which are aligned with The Centers’ business strategies. In conjunction with the Chief of Institutional Advancement, the Vice President, will plan, lead, and manage all aspects marketing and communication operations, including budgets, personnel, and purchased services. The Vice President will develop a marketing and communications plan for The Centers and directly manage activities that promote, enhance, and protect the organization’s brand reputation. 


Core Competencies 

Verbal and written communication: demonstrates high level of proficiency in both verbal and written modes of communication; able to express thoughts and ideas to diverse audiences and build connection with them to the information being shared; exchanges ideas and openly explores a variety of perspectives; adjusts style and content to individual audience and circumstance; able to mentor and teach others in effective communication; is a model for communication 


Public speaking and presentation: able to confidently deliver an engaging message to groups of people; prepares content thoroughly, structures it logically and delivers on the objectives; engages audience while managing nerves; positively influences the audience and responds to their needs 


Project planning and management: has demonstrated success in planning and managing projects at both an individual and group level; is familiar with project planning and management tools and has used such tools in past project work; delegates successfully; has successfully executed marketing campaigns 


Connection to People and Ideas: demonstrates awareness of community issues, organizations, and resources; able to cultivate positive relations with a wide variety of people including members of the Board of Trustees, community leaders, staff and volunteers 


Job Qualifications  


Bachelor’s degree in Communications, Journalism, Public Relations, Marketing or similar 

7-10  years of demonstrated, progressive leadership experience in Marketing/Communications field 
Leadership within a complex non-profit entity preferred 
Community involvement a plus 


Essential Job Duties & Responsibilities 

  • In conjunction with the Chief of Institutional Advancement, develop an annual plan for the Marketing and Communications efforts; outlining objectives for each strategic area of our work with tactical plans for achieving those objectives.   
  • Lead overall brand rollout strategy for The Centers; including integrated client recruitment, marketing and digital strategy. Direct market research activities in order to keep abreast of relevant issues, evaluate marketing and communication activities, and monitor emerging trends.  
  • Lead the generation of online content that engages audience segments and leads to measureable action. Expand digital platform to include the development of video components to support recruitment and marketing efforts for services and brand advancement. Create, maintain and update the Centers’ digital presence to ensure all platforms accurate define and display its programs and services. 
  • In partnership with program managers, spearhead client recruitment and program advancement strategies for all program areas. Actively partner with program staff to monitor recruitment and enrollment trends, best practices and strategies to continually drive client services through effective community outreach.  
  • Develop and implement strategies that successfully deliver information and key messages to the public.  
  • Cultivate a strong and productive relationship with both print and electronic media contacts. Serve as the lead point person on media interactions that help promote and/or impact the organization, including crisis communications. 
  • Oversee the writing and distribution of all press releases and actively engage, cultivate and manage press relationships to ensure coverage surrounding The Centers’ programs, special events, public announcements, recruitment and other projects. 
  • Lead comprehensive internal communications strategy in partnership with appropriate executive leaders to ensure that The Centers’ mission, common purpose, values and service standards are consistently communicated throughout the organization. 
  • Oversee development of all internal and external print and digital communications, including newsletters, annual report, service line recruitment materials, and marketing collateral. 
  • Oversee website updates and work with a third party to maintain the website.  
  • Direct budgeting, planning, third party consulting engagements, and staff development. Supervise and coach two marketing managers and department interns as needed. 
  • Manage volunteer work groups as needed to implement programs and events. 
  • Provide media training to The Centers staff as needed. 


Other Job Duties & Responsibilities 

  • Other duties as assigned 
The Centers is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Other details

  • Job Family Administration
  • Pay Type Salary
  • Employment Indicator Regular
  • Min Hiring Rate $100,000.00
  • Max Hiring Rate $120,000.00
  • Required Education Bachelor’s Degree
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Location on Google Maps
  • Midtown Administration, 4500 Euclid Avenue, Cleveland, Ohio, United States of America