Part-Time - Box Office Window Staff

Employees must be able to perform the essential functions of this position satisfactorily.  The requirements listed below are representative of the duties, knowledge, skills, and/or abilities required.  If requested, reasonable accommodations may be made to enable employees with disabilities to perform the essential functions.
 

This is a part-time, seasonal position.

Core Functions:

• Accurately sell tickets in stadium box office as requested by fans on game days
• Handle will-call pick up in efficient manner
• Sell and process ticket orders using Ticketmaster software
• Manage credit card transactions using PCI compliance guidelines
• Troubleshoot ticket issues with excellent customer service skills in fast-paced environment
• Assist with set up and take down of ticket office windows

Skills & Abilities:

• Excellent customer service skills and willingness to help others
• Excellent verbal communication skills
• Ability to operate computerized ticketing system
• Works well independently in a fast-paced environment
• Critical thinking and problem-solving skills
• Strong attention to detail
• An outgoing personality and a professional demeanor
• Positive attitude and passion for the NFL
• Available to work all Buccaneers home games, see full schedule at www.buccaneers.com
• Knowledge of the Raymond James Stadium, the Tampa Bay Buccaneers, the NFL and the Tampa Bay area

Experience:

• Preferred high school diploma or general education degree (GED)
• Box office or guest services background preferred
• Ticketmaster experience preferred

Work Environment:

The Company is a professional, fast paced, creative business environment.  Other environment conditions:

• Required to work all Buccaneers home games; may have to work occasional holidays; extended evening, weekend work hours required 
• Sitting, standing, working with hands for extended periods of time 
• Lifting more than 20 pounds is occasionally required

This job description is intended to set forth the core functions required for this position and describe the general nature of the work performed by employees in this position.  It may not contain a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to do this job.  Employees may be assigned additional responsibilities, as necessary.   The Company reserves the right to revise this job description at any time and to require employees to perform other tasks as circumstances or conditions of the Company’s business, competitive considerations, or the work environment changes.  This document describes the position currently available and is not an employment contract.

The position covered by this Job Description is expressly declared to be “at will,”: meaning the Company has the right to terminate the incumbent’s employment at any time, with or without cause.  Any written or oral promises or representations to the contrary are expressly disavowed and should not be relied upon any employee.  Any change to this “at will” employment status must be in writing and signed the by the Chief Operating Officer of the Company.

It is the policy of the Buccaneers to provide equal employment opportunity to all individuals regardless of race, color, religion, sex, national origin, marital status, disability, age, veteran status or any other legally protected status, including sexual orientation and gender identity.