Corporate Trainer

Position Summary:

The Corporate Trainer reports to the Learning & Development Manager and is responsible for the development and delivery of training programs to increase knowledge and develop skills and abilities of both our non-supervisory and supervisory employees. This will include training programs such as New Employee Orientation, as well as employee and leadership development soft skills like Customer Service, Creating A Great Work Environment, Thinking for Change, Interview & Selection Skills, Performance Management and others. Duties will include participating in needs assessments with key HR personnel and teams, strategic planning, developing training plans, creating training schedules, designing materials and curriculum, conducting training for staff in classroom, online, and/or blended learning and other training methodologies. The Corporate Trainer will also assist with promoting the Core Values and Core Competencies. This position requires superior initiative, judgment and creative ability to fulfill responsibilities.  Must be capable of working with people of various skill levels, personalities and expectations and must be continuously tactful and encouraging.

Essential Functions:

General Training and Development

• Researches, strategizes, designs and creates course content and curriculum, training plans, audio/visual aids, test criteria, handouts, learning aids and evaluation/measurement tools; ensures the effectiveness of all related training materials, including procedures, manuals, handouts, etc. based on identified training needs.
• Works with other members of the HR team to assure consistency of content and quality of training.
• Conducts needs assessments to identify performance requirements and the knowledge, skills, and abilities needed by SYH’s employees and managers to achieve their performance requirements. Determines best solutions for delivering training to meet needs. This may include instructor-led training, eLearning, performance support tools, podcasts etc.
• Delivers, presents and facilitates best-in-class training sessions to improve individual and/or organizational performance.
• Institutes and manages a process and mechanism to evaluate the effectiveness of training programs and learning outcomes.
• Builds library of content, including, but not limited to, multimedia visual aids, eLearning, webinars, and just-in time-training.
• Generates status and other types of reports relating to the training process and maintains training calendar.
• Identifies opportunities for improving training methods and procedures; communicates recommendations appropriately.
• Develops and maintains training tracking system.

Employee Development

• Develops, designs, and delivers monthly New Employee Orientation (NEO) for new employees. Ensures NEO is engaging, interactive and informative for participants. Ensures NEO is comprehensive and relevant with the goal of integrating the employee into SYH’s culture and introducing our Core Values.
• Develops, designs and delivers various soft skills trainings for employees.
• Coordinates the New Employee Orientation with employees, managers and presenters.
• Identifies training needs of employees and develops training curriculum to meet those needs.

Management and Leadership Development

• Works with Learning & Development Manager to develop, design and deliver leadership development courses. This includes but is not limited to courses such as Building Engagement, Coaching & Feedback, Performance Evaluations, Interviewing & Selection, etc.
• Researches and makes recommendations on Leadership Development training programs.
• Researches and makes recommendations for development, design and implementation of extended Onboarding Program.
• Partners with stakeholders to implement training programs centered around Diversity, Equity, Inclusion & Belonging (eg: “Gender & Sexual Orientation: 101”, Working with Vulnerable Patient Populations,” etc.)

Maintain Compliance with Harassment Trainings

• Reviews and updates existing harassment trainings for both non-supervisory employees and supervisory employees to maintain compliance with CA and Federal Law.
• Assigns and track completion of appropriate trainings to appropriate staff.
• Coordinates live, virtual training sessions for supervisory staff and coordinate qualified presenters.
• Coordinates and deploys harassment eLearning for non-supervisory staff and track completion.

Additional Duties and Responsibilities:

• Performs other duties as assigned.

Job Requirements:

Education Required (Minimum level of education):

• BA/BS degree in related HR, Business or training field OR 5 years working as a Trainer in a similar position with similar responsibilities

Experience Required (Minimum level of experience):

• 5+ years of experience designing, developing, and delivering measurable, best-in class training programs
• Demonstrated understanding of adult learning principles and training methodologies required
• Demonstrated understanding and experience in training needs assessments and training evaluations

Verbal and Written Skills Required to Perform the Job:

• Effective interpersonal skills
• Excellent oral and written communication skills
• Ability to design and develop written training materials of high quality

Technical Knowledge and Skills Required to Perform the Job:

• Excellent project management and instructional design skills
• Experience designing and developing health care corporate training programs preferred
• Experience in developing and delivering management training and soft skills training like customer service and organizational communication
• Proficiency using Microsoft Office products, especially Excel and PowerPoint
• Experience using Learning Management Software and Human Resource Information Systems
• Experience developing eLearnings

Supervisory Experience: None required.

Attributes:

• Demonstrated ability to:
  • Accomplish the quality and quantity of work expected within set limits of cost and time. Superior multi-tasking and time management skills required.
  • Plan own work; carry out assignments and capacity to "see the job through."
  • Communicate with others effectively both orally and in writing in working out solutions to problems or questions relating to the work. Highly skilled in persuasive and collaborative communication.
• Is analytic and strategic in approach to work. Is competent in identifying and suggesting improvements for the design of training strategies and programs.
• Capacity to adjust to change, work pressures, or difficult situations professionally.
• Willingness to consider new ideas or divergent points of view.

Equipment Used:

• Computer
• Telephone
• Other technology related tools and equipment

Physical Effort:

• Sitting and typing for periods of time
• Standing for extended periods of time while training

Working Conditions:

• Office Environment
• Travel required, mainly within San Diego County, minimal exceptions

Universal Requirements:

Pre employment requirements include I-9, physical, positive background and reference check results, complete application, new hire orientation, pre-employment PPDs

About Us San Ysidro Health is a Federally Qualified Health Care organization committed to providing high quality, compassionate, accessible and affordable healthcare services for the entire family. The organization was founded by seven women in search of medical services for their families and community. Almost 50 years later, San Ysidro Health now provides innovative care to over 108,000 patients through a vast and integrated network of 47 program sites across the county. San Ysidro Health could not serve our patients without the dedication of our passionate and hardworking employees. Apply today and become a part of our mission-driven team! San Ysidro Health has a long-standing commitment to equal employment opportunity for all applicants for employment.  Employment decisions including, but not limited to, those such as employee selection, performance evaluation, administration of benefits, working conditions, employee programs, transfers, position changes, training, disciplinary action, compensation, and separations are made without regard to race, color, religion (including religious dress and grooming), creed, national origin, nationality, citizenship status, domestic partnership status, ancestry, gender, affectional or sexual orientation, gender identity or expression, marital status, civil union status, family status, age, mental or physical disability (including AIDS or HIV-related status), atypical heredity cellular or blood trait of an individual, genetic information or refusal to submit to a genetic test or make available the results of a genetic test, military status, veteran status, or any other characteristic protected by applicable federal, state, or local laws.