Service Ambassador

Virtual Req #294
Monday, November 21, 2022


Do you have a passion for children and education? Would you like to positively impact families in need of help? We want to speak with you!


Step Up For Students empowers families to pursue and engage in the most appropriate learning options for their children.

 

 Step Up For Students offers an excellent benefits package:

Medical - HSA/FSA - Dental - Vision     
Company Paid Disability - Life Insurance
401K Match - T
uition Reimbursement

Generous Time off Policy -  Professional Development 

Position Overview
  

This position works directly with providers and schools for all Florida scholarship programs. The position is responsible for managing day-to-day provider relations activities within the Customer Experience Team including but not limited to: quality control, customer service delight, and ensuring all service channels are working at an optimal level. The employee is responsible for maintaining data integrity, instilling best practices for customer confidentiality and maintaining adherence to state/federal compliance of the programs. It demands a high degree of adaptability and flexibility in a fast paced, rapidly changing environment. The position reports to the Manager, Provider Relations.   

Essential Functions   

  • Ensure providers are compliant and approved with the appropriate agencies for participation with all scholarship programs. 

  • Sustain a strong culture of service. 

  • Assist with onboarding of all providers. 

  • Support all partner schools as they enroll Step Up students. 

  • Research payment and invoice inquires, navigate through the application seasons and interface with outward facing departments.   

  • Support partner agencies (i.e. Department of Education) as needed.  

  • Identify and share with management opportunities for efficiencies and improvements within the Scholarship Operations department as it relates to the end user of our scholarships, providers, schools and/or families.   

  • Develop and maintain key working relationships internally and externally.    

  • Demonstrate teamwork by supporting and assisting other team members as necessary.  

  • Outbound call projects to be defined as necessary. 

  • Participate in regular coaching/feedback sessions with supervisor. 

  • Understand call center metrics and industry standards. 

  • Assist with special projects (i.e. AUP) as needed. 

  • Perform occasional school visits or community outreach events as needed.  

  

The above is not an all-inclusive list of all duties performed by this job title, only a representative summary of the primary duties and responsibilities. Incumbent may be required to perform other additional duties as assigned.     

   

Minimum Qualifications  
 
High-school diploma or GED.  Ability to work cross-functionally. Two years’ experience in an office setting preferred.  Two or more years of customer service experience. 

 

Knowledge, Skills and Abilities    

  • Must have computer literacy, including strong use of Word, Outlook, Excel and PowerPoint. 

  • Excellent written and verbal skills to facilitate communications with providers, schools and employees. 

  • Ability to establish a course of action for self and others to accomplish a specific goal while using appropriate resources. 

  • Must have strong prioritization and organizational skills.  

   

Core Values  
 

Step Up For Students believes strongly in two key core values, and it is the responsibility of all employees to demonstrate these values in their everyday work in order to maintain a positive and effective organizational culture.  

Everyone is an asset

Every event is an improvement opportunity  

Physical Demands   

This position occasionally requires the abilities of standing, walking, lifting or exerting force up to 25 lbs., reaching or stretching, climbing or balancing, and crouching or stooping, speaking, seeing colors and depth perception. This position frequently requires the abilities of hearing. This position regularly requires the abilities of sitting, manual dexterity, and repetitive motions. 

Work Environment      

This position is remote.  

Step Up For Students is an equal opportunity employer committed to diversity & inclusion in the workplace.

Other details

  • Pay Type Hourly
  • Min Hiring Rate $37,440.00
  • Max Hiring Rate $50,654.00
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