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  • SUFS JAX 4655 Salisbury Road Suite 400, 4655 Salisbury Road, Jacksonville, FL, USA ● Req #268
    Monday, October 3, 2022
    Position Overview The Help Desk Technician is responsible for the day-to-day administration, troubleshooting and maintenance of desktop systems and applications. Serves as the first point of contact for customers that need technical assistance over the phone, email or in-person.  The technician must have good technical knowledge and the ability to communicate solutions effectively.  The ability to respond and support the systems in a timely manner is critical.  This position will report ... More
  • Virtual ● Req #270
    Monday, October 3, 2022
    Position Overview  This position is responsible for supporting the Risk department and reports to the Risk, Program Responsibility Manager.  The Program Responsibility Specialist will be the initial point of contact for all day-to-day compliance-related activity for an assigned scholarship program. Essential Functions Assist with monitoring, reviewing, and recording all emails related to allegations or concerns of fraud or misrepresentation of eligibility and/or reimbursement information. Assis ... More
  • SUFS Tampa 1901 Ulmerton Road Suite 180, 1901 Ulmerton Road, Clearwater, FL, USA ● Req #267
    Monday, October 3, 2022
    Position Overview    Provides system stability and availability as well as improves the system performance through detailed analysis of I/O metrics and testing processes. Improves efficiency, accuracy, and security of the system by automating manual processes. This role is the escalation from Help Desk issues to Infrastructure. The role uses a high level of technical evaluation skills to determine the process to be executed in an incident. All first level technical escalation evaluation is co ... More
  • Virtual ● Req #266
    Wednesday, September 28, 2022
    Position OverviewThe Lead, Customer Experience will effectively provide support to all Step Up For Students (SUFS) customers and assist management staff with ensuring proper phone and email coverage. He/she will be effective in using various tools to identify customer needs, respond to customer queries, collaborate with internal departments to optimize customer services, and taking proactive steps to maintain positive experiences. The Lead, Customer Experience is responsible for maintaining data ... More
  • Virtual ● Req #263
    Wednesday, September 14, 2022
    Position Overview The Engineer, Information Security is responsible for defending the organization's networks and systems against threats from the innumerable (and growing) adversaries in cyber-crime. This position necessitates an elevated level of technical expertise in information security technology. Knowledge of information technology solutions that span the entire life cycle, such as firewalls, intrusion detection and prevention systems, robust authentication methodologies, and vuln ... More