Room Attendant

Courtyard by Marriott - Pensacola West, West Nine Mile Rd, Pensacola, Florida, United States of America Req #10533
Thursday, March 2, 2023
Strand Hospitality Services is a leader in the third party hotel management industry in the Southeast United States. Our mission is to Develop Prosperous Relationships with our employees, guests, owners and all those we interact with to conduct business. Come see if Strand Hospitality Services is right for you!  We get back to all applicants.

To maintain the cleanliness and the appearance of guest accommodations and public space. The Room Attendant will ensure he/she meets all brand or hotel standards in the rooms and public spaces.

Duties and Responsibilities

1.Receive list of assigned rooms from supervisor. Prioritize rooms based on direction from supervisor or as noted on list.

2.Follow sign in/out procedures for key to access rooms.

3.Check the inventory of cleaning cart and add any necessary supplies.

4.Knock and announce self before entering room; return at a later time if rooms are occupied.

5.Upon entry, immediately notify supervisor of any damage or strong odor to room.

6.Immediately notify supervisor of suspicious activity.

7.Remove linens, towels, bedspreads, and blankets from each assigned room and provide fresh replacements. Follow appropriate protocol for checkouts versus stayovers.

8.Neatly make beds and stock towels, washcloths, and hand towels according to policies.

9.Thoroughly clean and disinfect bathroom and kitchenette or coffee-preparation areas according to hotel polices.

10.Disinfect all surfaces, to include all high-touch items; wall and lamp switches, thermostat, door handles, telephone, TV remote(s), etc.

11.Clean mirrors, glass and dust pictures and other objects in room.

12.Vacuum floors and remove trash.

13.Check complimentary coffee, snacks, and toiletry supplies in the room, restocking according to provided hotel checklist and policy.

14.Ensure room meets hotel and brand standards with a final walkaround.

15.Notify supervisor of found items and bring to lost and found if guest has checked out.

16.Notify supervisor of rollaways or cribs in rooms for pickup and storage.

17.Notify supervisor of room availability.

18.Ensure soiled linens are provided to laundry timely.

19.Notify maintenance department of needed maintenance or repairs based on hotel processes.

20.Perform other related duties as assigned.


•Detail-oriented and thorough.

•Ability to remain discreet and respect the privacy of guests.

•Ability to perform consistent work to the highest of standards.

•Ability to interact with guests in a pleasant, friendly way.

•Ability to read, write, speak, understand, and communicate in basic English preferred. Other languages in addition to English is a plus.

•Sufficient education and literacy needed to identify and read product labels and to communicate with guests about job-related needs.

•This is a physically challenging position. See below for complete information on physical requirements.

•Ability to be flexible and work weekends, holidays and be scheduled any days of the week. Weekends are required.

Strand Values

All employees are expected to embody the values listed below with everyone they encounter and to support the company mission to Develop Prosperous, Lasting Relationships.

Core Competencies 

  • Cleanliness Quality
  • Efficiency/Production
  • Timeliness
  • Guest Satisfaction
  • Friendliness/Helpfulness 

Work Environment

•Frequent standing, walking, bending forward and trunk rotation while standing or sitting

•Frequent stair climbing, squatting, kneeling and reaching both above and below shoulder

•Vision – must have the ability to adjust focus as well frequent use of close, peripheral and depth/distance vision

•Hands/Fingers – frequent use of fine motor skills

•Frequent lifting and carrying up to 25 lbs.

•Frequent pushing and pulling carts of 50 lbs. or more

•Frequent forceful grip

•Occasional crawling

Strand Hospitality Services offers competitive pay and benefits. Full-time employees receive an excellent benefits package to include medical, dental, vision and life insurances, 4% match in a 401k plan (no vesting period required), vacation days, paid-time off and discounted hotel stays. We also offer discounts to a variety of entertainment venues and an upbeat and supportive working environment.

Strand Hospitality Services is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Other details

  • Pay Type Hourly
  • Min Hiring Rate $13.00
  • Max Hiring Rate $14.00
Location on Google Maps
  • Courtyard by Marriott - Pensacola West, West Nine Mile Rd, Pensacola, Florida, United States of America