Director of Administrative Operations

SSA Group at Brookfield Zoo is looking for a talented Director of Administrative Operations to join our team!

Please note that for this position, we accept applications on an ongoing basis. There is no set deadline for submitting your application. We encourage interested candidates to apply at any time, and we will review applications as they are received. This approach allows us to continuously consider potential candidates and ensures that opportunities remain open until the ideal candidate is found. 

Director or Administrative Operations

Who are we:

SSA Group works with zoos, aquariums, museums, and other cultural attractions on integrating dining, retail, admissions and more. We increase revenue opportunities for partners across the United States. With 50 years in the business, SSA has refined the basics while pioneering better ways forward. With pillars of focus like sustainability, inclusivity, and innovation, SSA is transforming the cultural attraction industry. 

SSA was built by families, for families, with a family’s sense of love and dedication. We don’t just rely on the best practices in our industry, we customize best practices for each partner to set the bar higher and higher, always. We do all we can to further the mission of our partners because their guests and the communities they serve, deserve it.

Position Title: Director of Administrative Operations

Reports to: General Manager

Responsibilities 

• Perform the steps of SSA EXTRA Guest Service to ensure a memorable experience for
• every guest and client.
• Oversees, assists and ensures all daily cash room duties are performed, including but not
• limited to: counting of daily receipts, preparing deposits, daily pickup procedures,
• cash/coin orders, ensuring daily operational cash needs are met, daily/weekly/period
• reporting in accordance to HQ policies and procedures as well as those of the branch
• Responsible for all major reporting including, but not limited to the Gross Sales Report,
• OFR, Trial Balance Reports, and Sales by Stand.
• Establishes and maintains a secure and safe cash room.
• Responsible for administering HQ Accounts Payable software, and its related
• transmissions and reports.
• Responsible for understanding, navigating and communicating in relation to P.O.S. system.
• Responsible for training and supervision of any approved cash room and administrative
• personnel.
• Responsible for overseeing new employee orientation inclusive of cashier & applicable
• position training, audits and all concessions, catering, and retail cash procedures in relation
• to cash management or delegating as such to office assistant(s).
• Responsible for communicating proper documentation on discrepancies to office staff and
• employee accountable.
• Works quickly and efficiently to reconcile and discrepancies or questions regarding
• reports and/or balances
• Communicates quickly and effectively with SSA HQ Team, Director of Audits and
• Controls, Office Team, Client and General Manager
• Develops and analyzes trend reports, graphs and other analytical information for general
• manager and other managers
• the absence of operational managers and in times of need assists the operational
• managers in the performance of their duties.
• Provides branch administrative support in the form of answering telephones and word
• processing.
• Is an integral part of the operational team and assists in motivating staff and cultivating a
• team focus.
• Oversees all administrative duties: payroll, training programs, HRIS, HR reporting,
• implementation of legal paperwork, I-9 management, progressive documentation support
• and management, uniform inventory and purchasing, vacation for eligible employees,
• employee manual issuance and updates, and recruitment for the unit.
• Remains knowledgeable of and manages in accordance with all applicable local, state and
• federal laws.
• Perform other tasks as deemed necessary.
• Maintain a clean, safe and organized work environment.
• Uphold and demonstrate a complete understanding of company policies and procedures.

IDEA + Belonging 

• Promote an inclusive & supportive approach within the Brand team, with networking continuing at all units.
• Focuses on removing barriers and empowering growth and opportunity for team members at all levels.
• Leads by example through Sustainability/Conservation efforts; displays knowledge of efforts in business application as well as giving adequate opportunity for teaching to unit staff as necessary. 
• Engages with SSA/Unit in driving community effort through engagement activities and focus. On opportunities of giving back.

Job Requirements 

• Strong interpersonal and communication skills, including the ability to articulate to our client, General Manager and HQ personnel.
• Proven leadership skills with an understanding of the importance of team building/development, while fostering partnerships.
• Ability to read, count, and write to accurately complete all documentation and daily paperwork.
• Exceptional problem solving/decision making skills combined with the ability to be organized.
• Demonstrates financial management, merchandising, analytical, planning and leadership skills.
• Demonstrates the ability to remain flexible in a fast-paced environment.
• Computer knowledge and skill level for basic office functions.
• Physical ability to stand for extended periods and to move and handle boxes (35lbs) as necessary to operation, which entails lifting, and perform all functions as set forth above.
• Ability to work varied hours/days, including nights, weekends and holidays, as needed.

Previous Experience

• Five years cash handling experience.
• Two years administrative and/or experience preferred.
• ServSafe or Food Handling Certified a plus.
• All education backgrounds accepted.

This is by no means an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with this job description. SSA Group reserves the right to revise the job description or to require that other or different tasks are performed when circumstances change (i.e. emergencies, changes in personnel, workload, rush jobs or technological developments) 

SSA Group, LLC. is an equal opportunity employer. We embrace diversity and equal opportunity through our commitment to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better our work will be. 

Compensation and Benefits

• Full-Time 
• Salary – based on range in consideration of relevant job experience and certification/education; if position is physically in Colorado or California, salary range will be posted above following EPFEW Act 
• Bonus eligible based on company guidelines
• Vacation or TAFW (time away from work) Plan – we want our team to take time as they need, so don’t accrue hours but rather give you freedom to schedule within scope of the business and your needs 
• Medical, Dental, Vision, Life Insurance; employee premiums applicable 
• Short-Term Disability and Long-Term Disability, employer sponsored; scaled-salary pay following submission and approval of leave 
• Birthing Parent Plan covers up to (6-8) weeks fully paid leave, based on birthing event 
• (4) Week fully paid Parental leave following birth, adoption or foster event, can be coupled with Birthing Parent Plan to extend above timeline 
• 401k program, eligible for enrollment after (1) year of employment during January or June open enrollment periods, company is not matching at this time 
• $75 monthly cell phone stipend 

All California Residents: By submitting your job application, you agree you have reviewed the SSA Group California Consumer Privacy Act (CCPA) Candidate and Employee Privacy Notice ("Notice").

San Francisco Residents: Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Please see the "Fair Chance Ordinance - Know Your Rights" document for more information. By submitting your job application, you agree you have reviewed the "Fair Chance Ordinance - Know Your Rights" document.

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