Recruitment and Onboarding Specialist

RECRUITMENT AND ONBOARDING SPECIALIST

SSA Group works with zoos, aquariums, museums, and other cultural attractions on integrating dining, retail, admissions and more. We increase revenue opportunities for partners across the United States. With 50 years in the business, SSA has refined the basics while pioneering better ways forward. With pillars of focus like sustainability, inclusivity, and innovation, SSA is transforming the cultural attraction industry.

SSA was built by families, for families, with a family’s sense of love and dedication. We don’t just rely on the best practices in our industry, we customize best practices for each partner to set the bar higher and higher, always. We do all we can to further the mission of our partners because their guests and the communities they serve, deserve it.

As a Recruitment and Onboarding Coordinator at SSA Group, you will play a critical role in identifying and attracting top talent to our organization and ensuring a smooth transition for new hires. You will work closely with the office team, department managers, and new employees to facilitate a positive onboarding experience. This role offers the opportunity to contribute to the growth and success of our company by helping us build a talented and engaged workforce.

Title: Recruitment and Onboarding Specialist

Reports to: Administrative Operations Manager

Key Responsibilities

Recruitment:

• Collaborate with hiring managers to understand their staffing needs and develop job descriptions.
• Source candidates through various channels, including job boards, social media, and professional networks.
• Conduct initial screenings of candidates, including reviewing resumes and conducting phone interviews.
• Coordinate and schedule interviews with candidates and hiring teams.
• Assist in the preparation and extension of job offers to selected candidates.
• Maintain accurate and up-to-date records of candidate information and the recruitment process.

Onboarding:

• Coordinate the onboarding process for new employees, ensuring a smooth transition into the organization are within guidelines of HQ
• Prepare and distribute new hire orientation materials and resources.
• Schedule and conduct new employee orientations and training sessions.
• Serve as a point of contact for new hires, addressing their questions and concerns during the onboarding process.
• Ensure that all required documentation, including I-9 forms and benefit enrollment forms, are completed accurately and on time.
• Collaborate with various departments to facilitate department-specific onboarding activities.
• Gather feedback from new employees to continually improve the onboarding process.
• Responsible for communicating proper documentation on discrepancies to office & management team regarding employee accountabilities.  
• Remains knowledgeable of and manages in accordance with all applicable local, state and federal laws. 
• Perform other tasks as deemed necessary.   

IDEA + Belonging  

• Promote an inclusive & supportive approach within the Brand team, with networking continuing at all units. 
• Focuses on removing barriers and empowering growth and opportunity for team members at all levels. 
• Leads by example through Sustainability/Conservation efforts; displays knowledge of efforts in business application as well as giving adequate opportunity for teaching to unit staff as necessary.  
• Engages with SSA/Unit in driving community effort through engagement activities and focus. On opportunities of giving back.  

Job Requirements

• Strong interpersonal and communication skills, including the ability to articulate to our partner, General Manager and HQ personnel.  
• Developed leadership skills with an understanding of the importance of team building/development, while fostering partnerships.  
• Exceptional problem solving/decision making skills that are combined with the ability to be organized.  
• Demonstrates the ability to remain flexible in a fast-paced environment.  
• Computer and/or inventory system knowledge.  
• Ability to read, count, and write to accurately complete all documentation and daily paperwork. 
• Ability to work varied hours/days, including nights, weekends and holidays, as needed.  

Previous Experience

• Two years administrative and/or experience preferred. 
• All education backgrounds accepted. 

This is by no means an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with this job description. The General Manager reserves the right to revise the job description or to require that other or different tasks are performed when circumstances change (i.e. emergencies, changes in personnel, workload, rush jobs or technological developments)   

Compensation and Benefits

• Hourly, Non-Exempt. Pay is based on range in consideration of relevant job experience and certification/education
• Employee Assistance Program
• Get Paid Early
• Tuition Discount through Partnership College
• Parental Leave
• Meal Plan & employee Discounts

SSA Group, LLC. is an equal opportunity employer. We embrace diversity and equal opportunity through our commitment to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better our work will be.

All California Residents: By submitting your job application, you agree you have reviewed the SSA Group California Consumer Privacy Act (CCPA) Candidate and Employee Privacy Notice ("Notice").

San Francisco Residents: Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Please see the "Fair Chance Ordinance - Know Your Rights" document for more information. By submitting your job application, you agree you have reviewed the "Fair Chance Ordinance - Know Your Rights" document.