Retail - Warehouse Supervisor

SSA Group @ The San Antonio Zoo

Retail Warehouse Supervisor

*The Retail Warehouse Supervisor works directly with the Retail Warehouse Manager and the Retail Ops Team

*Current Schedule - 4 Days On / 3 Days Off; 10 Hour Shifts

         *Inclement weather may reduce hours to 32 hours / week

*9:00am - 7:00pm - 1 Hour Lunch

 * San Antonio Zoo is open every day of the year so schedule and days off may fluctuate based on need

*Position is FTBE with Benefits after a 90-day probation period

*401k Opportunities

*Vacation Balance - based on years with the company

Requirements: 

*Driver's License 

*Forklift Certification - if you do not have, we will send you for certification

*Warehouse is not temperature controlled so ability to work in various weather conditions

Main Objectives:

*Ability to work in teamwork setting and on your own

*Ability to prioritize tasks and ensure all deliveries are completed before end of shift

*Open communication with management and ops team to ensure all locations are fully stocked

*Tasks vary between working on site in gift shops and in the warehouse pulling and preparing product for sale. 

Who are we:

SSA Group works with zoos, aquariums, museums, and other cultural attractions on integrating dining, retail, admissions and more. We increase revenue opportunities for partners across the United States. With 50 years in the business, SSA has refined the basics while pioneering better ways forward. With pillars of focus like sustainability, inclusivity, and innovation, SSA is transforming the cultural attraction industry. 

SSA was built by families, for families, with a family’s sense of love and dedication. We don’t just rely on the best practices in our industry, we customize best practices for each partner to set the bar higher and higher, always. We do all we can to further the mission of our partners because their guests and the communities they serve, deserve it.

Position Title: Retail Warehouse Supervisor

Reports to: Retail Operations Manager and Assistant Retail Operations Manager (if applicable)

Responsibilities 

• Develop and implement storage systems, policies and procedures to ensure maximum use and efficiency of space and storage areas in warehousing operations.
• Contact vendors to reconcile invoice discrepancies, shortages, over shipments or to arrange for emergency shipments or requisitions.
• Ensure your department’s team is set with the operation in mind: hire & recruit for new talent, integrate new team members, supervise assigned personnel, evaluate performance, develop, coach, issue documentation, and manage employee exits.  
• Fulfill guest's needs quickly and efficiently.
• Support Retail Management team and lead warehousing plan to assure easy access and accountability of merchandise.
• Continuously monitor and provide feedback to Retail Buyer, Retail Operations Manager, and Assistant Retail Operations Manager regarding stock levels.
• Remain knowledgeable and on the foresight of and managing in accordance with applicable local, state and federal laws.
• Maintain a clean, safe and organized work environment.  
• Uphold and demonstrate a complete understanding of company policies and procedures  
• Support the operation in merchandising product to maximize sales.
• Increase sales by promotional items or suggestive selling while on floor or covering breaks.
• Proactively bring sales opportunities to the above team, analyzing product sales as necessary.
• Perform the steps of SSA EXTRA Guest Service to ensure a memorable experience for every guest and client.
• Ensure SSAfety standards are met by upholding training and daily operational expectations for department staff.
• Manage all warehouse functions and operations of the warehouse for the Retail Department.
• Oversee quality, product levels, and inventory of product.
• Receive and process deliveries of merchandise.
• Ensure that all merchandise is properly priced and labeled in a timely manner.
• Provide proper care when handling and transporting merchandise.
• Assist in the maintenance and repairs of the warehouse facility and equipment as necessary
• Ability to accurately process information / merchandise through a POS system.
• Manage Accounts Payable software for initializing processing of invoices.
• Promote an inclusive & supportive approach at the Unit.   
• Supports unit in being an example for Company & Client guidelines with regard to Sustainability/Conservation efforts.  Displays knowledge of efforts in business application as well as giving adequate opportunity for teaching to unit staff as necessary.  
• Supports SSA / Unit in driving community effort through hiring efforts, engagement activities, and focus on opportunities of giving back.  
• Perform other tasks as deemed necessary.  

Job Requirements 

• Strong interpersonal and communication skills, including the ability to articulate to our team, Executive Chef, General Manager and HQ personnel as necessary.
• Proven leadership skills with an understanding of the importance of team building/development, while fostering partnerships.
• Exceptional problem solving/decision making skills combined with the ability to be organized.
• Demonstrates organizational and planning skills.
• Demonstrates the ability to remain flexible in a fast-paced environment.
• Computer and/or inventory system knowledge.
• Physical ability to stand and walk for extended periods and to move and handle boxes (35lbx – 50lbs or more) as necessary to operation, which entails lifting and perform all functions as set forth above.
• Ability to work varied hours/days, including nights, weekends and holidays, as needed.
• Driving company vehicle and/or golf cart within the scope of employment requires a valid driver’s license and is subject to a DMV check.

IDEA + Belonging 

• Promote an inclusive & supportive approach within the Brand team, with networking continuing at all units.
• Focuses on removing barriers and empowering growth and opportunity for team members at all levels.
• Leads by example through Sustainability/Conservation efforts; displays knowledge of efforts in business application as well as giving adequate opportunity for teaching to unit staff as necessary. 
• Engages with SSA/Unit in driving community effort through engagement activities and focus. On opportunities of giving back.

Previous Experience

• Two years retail experience minimum, with Three to Five years warehouse experience.
• All education backgrounds accepted, must be 18 years or older.

This is by no means an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with this job description. SSA Group reserves the right to revise the job description or to require that other or different tasks are performed when circumstances change (i.e. emergencies, changes in personnel, workload, rush jobs or technological developments) 

SSA Group, LLC. is an equal opportunity employer. We embrace diversity and equal opportunity through our commitment to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better our work will be. 

Compensation and Benefits

• Hourly, Non-Exempt. Pay is based on range in consideration of relevant job experience and certification/education
• Employee Assistance Program
• Get Paid Early
• Tuition Discount through Partnership College
• Parental Leave
• Meal Plan & employee Discounts

All California Residents: By submitting your job application, you agree you have reviewed the SSA Group California Consumer Privacy Act (CCPA) Candidate and Employee Privacy Notice ("Notice").

San Francisco Residents: Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Please see the "Fair Chance Ordinance - Know Your Rights" document for more information. By submitting your job application, you agree you have reviewed the "Fair Chance Ordinance - Know Your Rights" document.