Administrative Operations Supervisor

Administrative Operations Supervisor       

Who are we:

SSA Group works with zoos, aquariums, museums, and other cultural attractions on integrating dining, retail, admissions and more. We increase revenue opportunities for partners across the United States. With 50 years in the business, SSA has refined the basics while pioneering better ways forward. With pillars of focus like sustainability, inclusivity, and innovation, SSA is transforming the cultural attraction industry. 

SSA was built by families, for families, with a family’s sense of love and dedication. We don’t just rely on the best practices in our industry, we customize best practices for each partner to set the bar higher and higher, always. We do all we can to further the mission of our partners because their guests and the communities they serve, deserve it.

Position Title: Administrative Operations Supervisor           

Reports to: Administrative Operations Manager(s)

Responsibilities 

• Participates in oversight of new employee orientation inclusive of cashier & applicable position training, audits and all concessions, catering, and retail cash procedures in relation to cash management or as delegated by direct report. 
• Communicates quickly and effectively with SSA HQ Team, Director of Audits and Controls, Revenue Reporting Manager, and Management team onsite. 
• Remains knowledgeable of and supervises in accordance with all applicable local, state and federal laws. 
• Maintain a clean, safe and organized work environment. 
• Uphold and demonstrate a working knowledge of company policies and procedures. 
• Perform the steps of SSA EXTRA Guest Service to ensure a memorable experience for every employee, guest and client. 
• Works quickly and efficiently to reconcile any discrepancies or questions regarding reports and/or balances. 
• In the absence of Unit Controller and in times of need assists the business in the performance of their duties. 
• Provides branch administrative support in the form of answering telephones and word processing. 
• Supports onsite Management team in all administrative duties: training programs, progressive documentation, uniform inventory, and unit communication as necessary. 
• Responsible for understanding, navigating and communicating all functionality, needs and maintenance related to the P.O.S. and cash flow systems. 

• Establishes and maintains a secure and safe cash room.  Managing limited access to only approved personnel by General Manager of location.  Keeping all personal items outside of cash room/office. 
• Assists and ensures all daily cash room duties are performed, including but not limited to: counting of daily receipts, preparing deposits, daily pickup procedures, cash/coin orders, ensuring daily operational cash needs are met, daily/weekly/period reporting in accordance to HQ policies and procedures as well as those of the branch. 
• Assists in responsibility for all major reporting including, but not limited to the Gross Sales Report, OFR, Trial Balance Reports, and Sales by Stand. 
• Supports unit in being an example for Company & Partner guidelines with regard to Sustainability/Conservation efforts.  Displays knowledge of efforts in business application as well as giving adequate opportunity for teaching to unit staff as necessary. 
• Supports SSA / Partnership in driving community effort through hiring efforts, engagement activities, and focus on opportunities of giving back. 
• Perform other tasks as deemed necessary. 

Job Requirements 

• Developing interpersonal and communication skills, including the ability to articulate to our client, General Manager and HQ personnel.  
• Developing leadership skills with an understanding of the importance of team building/development, while fostering partnerships.  
• Ability to read, count, and write to accurately complete all documentation and daily paperwork. 
• Exceptional problem solving/decision making skills combined with the ability to be organized.  
• Demonstrates financial management, organizational and analytical skills.  
• Demonstrates the ability to remain flexible in a fast-paced environment. 
• Computer knowledge and skill level for basic office functions.  
• Ability to work varied hours/days, including nights, weekends and holidays, as needed. 

Previous Experience 

• Five years cash handling experience a must. 
• Two years administrative and/or Cash Room experience preferred. 
• ServSafe or Food Handling Certified a plus. 
• All education backgrounds accepted, must be 18 or older. 

This is by no means an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with this job description. SSA Group reserves the right to revise the job description or to require that other or different tasks are performed when circumstances change (i.e. emergencies, changes in personnel, workload, rush jobs or technological developments) 

Compensation and Benefits

• Hourly, Non-Exempt. Pay is based on range in consideration of relevant job experience and certification/education
• Employee Assistance Program

• Get Paid Early
• Tuition Discount through Partnership College
• Parental Leave
• Meal Plan & employee Discounts

SSA Group, LLC. is an equal opportunity employer. We embrace diversity and equal opportunity through our commitment to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better our work will be. 

All California Residents: By submitting your job application, you agree you have reviewed the SSA Group California Consumer Privacy Act (CCPA) Candidate and Employee Privacy Notice ("Notice").

San Francisco Residents: Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Please see the "Fair Chance Ordinance - Know Your Rights" document for more information. By submitting your job application, you agree you have reviewed the "Fair Chance Ordinance - Know Your Rights" document.