GENERAL PURPOSE OF THE JOB:

The job of the parts customer service representative exists to interact with customers to provide and process information in response to inquiries, concerns and requests about company products and services; provides administrative support to the parts manager/department; additionally assists in other miscellaneous duties/projects.

ESSENTIAL DUTIES & RESPONSIBILITIES

Handle all customer concerns and questions in a timely and professional manner

Answer all customers questions or concerns via email, fax, or by phone
Ensure to take accurate notes for all customer information and specifications regarding the type of service or product requested
Responsible to keep track of inventory knowledge to ensure accurate information is received by customer
Data entry; input sales order into software and print all required documentation
Conduct walk-in estimates for quotes requested on behalf of customers
Occasionally drive out to client locations for delivery of goods or services
Follow up on shipments in transit and retrieve ETA information to customers
Write up invoice credit requisitions
Create warranty orders for customers
Interact with customers face-to-face on an appointment or walk-in basis
Other miscellaneous projects/duties as assigned

WORK ENVIRONMENT

Office setting
Working on a desk
Frequent use of computer
Sitting for long periods
Occasionally drive company vehicle

SKILLS AND REQUIREMENTS

Education: High School Diploma or GED
Prior Experience: Customer service representative
Computer Skills: MS Excel, MS Word, MS Outlook and MAS200, Data entry
Technical Skills: Typing speed of 45 wpm, proficient in MS Excel and MAS200
Industry-Specific Knowledge: Parts automotive aftermarket
Preferred: Bilingual, English and Spanish

Other: This job description is intended to provide an overview of the requirements of the position. As such, it is not all-inclusive, and the job may require other essential and/or non-essential functions, duties, or responsibilities not listed herein

This job description is intended to outline those functions typically performed by individuals assigned to this classification. This description is not intended to be all - inclusive or to limit the discretionary authority of supervisors to assign other tasks of similar nature or level of responsibility. The Shyft Group, Inc. reserves the right to change or assign to this position as required.

The Shyft Group, Inc. is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, Veteran status or disability.

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Customer Service & Parts Sales

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