Guest Services Representative I - Part Time - San Diego Zoo Safari Park

San Diego Zoo Wildlife Alliance is a nonprofit international conservation leader, committed to inspiring a passion for nature and creating a world where all life thrives. Empowering people from around the globe to support our mission to conserve wildlife through innovation and partnerships, we support cutting-edge conservation, and bring the stories of our work back to our two world-famous front doors — the San Diego Zoo and San Diego Zoo Safari Park — giving millions of guests, in person and virtually, the opportunity to experience conservation in action. The deep and extensive knowledge gained from more than a century of experience in wildlife care, health, veterinary services, nutrition and conservation makes us invaluable in the global effort to save species. Our team members play a crucial role in driving our conservation efforts forward and bringing us closer to a world where all life thrives.

HOW YOU WILL IMPACT OUR MISSION
The Guest Services Representative encourages people to join and support San Diego Zoo Wildlife Alliance while providing the highest levels of guest service. This position promotes, sells, and processes various categories of tickets, tours, memberships, donations, and subscriptions. This position will report to a Guest Services Supervisor.

WHAT YOU WILL DO

• Processes and verifies a variety of passes.
• Processes cash and credit card transactions.
• Trouble shoots membership and ticket concerns and elevates issues as needed.
• Assists with special events as needed.
• Checks in tour and school groups. 
  

WHAT WE ARE LOOKING FOR

Individuals who can provide our guests with consistent, exceptional customer service experiences in a dynamic environment. This is a great opportunity to further develop their career in the hospitality and tourism industry. The ability to upsell is highly desired and rewarded with seasonal incentive contests. We are looking for team members with an acute attention for detail, positive attitude, strong communication and interpersonal skills, and an eagerness to put their passion for wildlife to work.

Applicants who want to join this diverse team must be fully available to work a flexible schedule including weekends and holidays. Desirable qualifications include communication skills; ability to handle a variety of transactions; ability to enter data accurately into a database; developed knowledge of procedures and benefits of membership and premium tour experiences; and ability to work effectively with others. Applicants must be at least 18 years of age to apply. Bilingual applicants are highly desired.

• JOB EXPERIENCE
• Customer service or hospitality experience
• Cash handling experience
• Experience in Sales
• Familiarity with Galaxy or other Point of Sale Ticketing Systems
• Working in a fast-pace and/or theme park like setting  
  
  

• EDUCATION AND CERTIFICATIONS
• High School Diploma or GED 
  
  

• SKILLS AND KNOWLEDGE

• Ability to accurately enter data into a point-of-sale system.
• Able to learn the procedures and benefits of membership.
• Able to accurately handle cash and credit transactions.
• Able to work in fast-paced sales environment.
• Able to work successfully with teams and with others.
• Able to communicate effectively both verbally and in writing.
• Knowledge of sales techniques.

SOME OF THE PERKS YOU WILL ENJOY AS A TEAM MEMBER

• Free admission to the San Diego Zoo and the San Diego Zoo Safari Park
• Family Passes
• Complimentary Tickets
• Local and In-House Discounts
• Employee Assistance Program
• Wellness Program

IMPORTANT DETAILS

• Location: Escondido, CA
• Position Type: Hourly Part-Time Non-Exempt Position
• Hourly Range: $19.39 to $21.42 

Be an ally for wildlife by joining our team!

At San Diego Zoo Wildlife Alliance, we thrive on celebrating our differences. Diversity is vital for the benefit of our team members, our guests, our community, and our wildlife.

All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.

If you require a reasonable accommodation to complete an application, please email your request to sdzwacareers@sdzwa.org and provide the job title and location to which you are applying.

As a Federal Contractor, San Diego Zoo Wildlife Alliance is required to participate in the E-Verify Program to confirm eligibility to work in the United States. 

San Diego Zoo Wildlife Alliance is a drug free workplace.