Facilities Coordinator/Support (Job Req #2024-085)

Why Work at Ross Video? We have a great group of people working together to create and deliver cutting edge products that look amazing and are easy to use. We go all out so that our customers can have the best possible experience and achieve quality results. With a product focus, continual learning, results driven processes, and creative thinking, we constantly strive to improve our solutions and to deliver results. If you've ever watched live television, news, sports, or entertainment, you've seen our products in use. All of the major Hollywood award shows, most professional sports teams, and many of the largest broadcasters in the world use Ross Video technology. Get behind the scenes and learn about what it takes to make live events possible. If that resonates, and you’re someone with integrity, commitment, and a strong drive to deliver great products, we’d love to hear from you.

Working with the corporate Facilities team located in Ottawa. The Facilities Coordinator will be responsible for maintaining office equipment, and physical space. Including monitoring that meeting rooms, kitchens and public areas are organized and equipment provided is in good working order and materials are readily available. As well as handling building equipment emergencies on an ongoing basis, liaise with company employees and outside contractors, and provide support to all aspects of the Facilities team. You will be part of a core team that directly contributes to Ross Video’s success.

Who you report to: Manager, Facilities

What we offer: 

Ross offers competitive salaries and comprehensive health plans, as well as several perks to help you perform at your best.   

Some of these perks include flexible hours, generous paid time off, fitness/wellness allowance, employee share ownership program, professional development support and a ton of fun social activities and events! 

Best of all, you will be part of the Ross Video team, and we’ve got a pretty energizing environment here.  

What the job is all about:

• Monitoring that the meeting rooms, kitchens, and public areas are organized, and the equipment provided is in good working order and materials are readily available. This includes confirming audiovisual equipment works, ensuring cleanliness and hygiene standards, and replenishing consumables including soft drinks, coffee etc.
• Provide backup coverage at main reception as required daily for breaks and lunches.
• Monitor minor building service issue fixes with landlord/service company; escalate major issues to management.
• Providing support to all aspects of the Facilities team, such as assisting with office moves, inventory, ordering supplies, and arranging deliveries. This includes maintaining records of assets, invoices, receipts, and inventory levels, as well as ensuring compliance company policies.
• Monitor the active jobs logged on to the help desk and ensure work is completed in a timely manner. 
• Assisting with issuing and cancellation of security badges and users in the Ottawa sites as required.
• Assist with key & lock changes and ordering of supplies as needed.
• Interacting with internal customers and dealing with their requests in a professional and expedient manner.
• Assist with project implementation as required.
• Perform other related duties as required.
• Travel between offices across the Ottawa region.

 Who you are:

• High School Diploma is required.
• Experience in customer service environment is required.
• Proficient in MS Word, Excel, Access & Visio is required.
• French, Spanish, or other languages are an asset.
• Valid Driver’s License with vehicle required for occasional travel to Ottawa sites.
• Experience assisting with shipping & receiving an asset.
• Experience with Reception duties an asset.
• Strong verbal communication and interpersonal skills,
• Willingness to learn.
• Occasional heavy lifting which could include moving up to 75 lbs on a hand truck.
• Frequent walking between several buildings at the Ottawa Campus
• Frequent carrying and stacking of boxes of various sizes and weights.
• Steel toes required.
• On Call is required

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Equity, Diversity & Inclusion
At Ross, we embrace diversity, and we want you to bring your authentic self to work. We are committed to building a team that includes a variety of backgrounds, perspectives, and skills. Inclusivity drives innovation and creativity, and that’s something we’re passionate about at Ross!  We believe everyone should be able to enjoy a rewarding career at Ross, regardless of race, colour, religion, sexual orientation, gender, gender identity or expression, marital status, age, veteran status, physical or mental disability. If a disability means that you need any additional support during the recruitment process, please contact Talent Acquisition and we will make all reasonable efforts to accommodate your request.