Restorix 1000

District Program Director - Clinical Operations

Boston, MA, USA ● Hartford, CT, USA ● New England, USA ● New York, NY, USA ● Philadelphia, PA, USA ● Providence, RI, USA Req #3234
Monday, January 30, 2023

The District Program Director (“DPD”) is responsible for the onsite, wound center (“Center”) leadership within RestorixHealth (“RXH” or “Company”) on an interim basis.  The DPD represents RXH in an administrative role with regard to hospital administration, hospital departments, panel physicians, referring physicians and other RXH customers.  The DPD is responsible for ensuring the delivery of consistent, high quality medical care as well as managing center operations including daily administration of the center, fiscal management, marketing and community referral development, staffing and staff management, team-building, budgeting, revenue cycle management, host-hospital interaction management and physician management.  There is considerable travel associated  with this position

What We Offer:

·        Monday - Friday schedule, no weekends

·        RestorixHealth is proud to provide employees with a comprehensive and attractive benefits program which includes the following:

·        Medical, Dental and Vision Insurance

·        Health Savings Account (with employer match) and Flexible Spending Accounts (General Purpose, Limited Purpose and Dependent Care)

·        Employer-Paid Basic Life Insurance, AD&D and Short-Term Disability

·        Voluntary Buy-Up Life Insurance (for self, spouse & children), Short-Term Disability and Long-Term Disability

·        Voluntary Accident, Critical Illness and Hospital Indemnity Plans

·        Employee Assistance Program

·        Pet Care Discount Program

·        Unlimited Vacation Time and Paid Holidays 

·        401(k) Retirement Plan (with employer match)

·        Internal ongoing educational/training opportunities

·        Competitive compensation

·       Performance incentive opportunities

·        Continuous coaching & mentorship


Detailed Responsibilities:

Represents the Center in department and management meetings, participates in hospital and RXH committees as requested or assigned.

·         Continuously assesses and coordinates the integration of the Center into hospital operations

·         Develops an annual strategic plan for the Center in conjunction with RXH and hospital resources

·         Manages the Center in accordance with the strategic plan

·         Serves as a liaison between the hospital and the Company

·         Utilizes interdependent team decision-making to ensure quality of care

·         Manages resources that promote the cost effective, efficient operation of the unit and positive patient outcomes

·         Demonstrates critical thinking and independent decision-making utilizing policies and procedures, standards of care, and data analysis, e.g., manages crisis prevention and intervention at a unit level

·         Provides written reports to hospital and Company as requested

·         Other duties as assigned


Program Operations

·         Provides educational opportunities for the hospital and the community

·         Continually markets the Center to identified referral sources as identified in the strategic plan, both in-house and in hospitals’ defined geographic area

·         Assures all policies and procedures are current and all manuals necessary to operate the Center are current to Company and hospital standards

·         Assures the Center has adequate staffing, patient care supplies and adequate and safe patient care equipment


Program Planning

·         Continuously assesses patient flow in the Center and hospital and implements improvements as appropriate

·         Continuously assesses revenue cycle and reimbursements for Center services and initiates processes necessary to assure the correct level of reimbursement for the hospital



·         Facilitates communication between physicians providing care in the Center and between Center physicians and referral sources, and Center physicians and Company medical leadership

·         Facilitates communication between Center staff, hospital and Company

·         Accurately and adequately maintains all required documentation to support patient care, billing and other Center operations



·         Overseas the day-to-day operations of the clinical team and demonstrates the knowledge and skills necessary to provide the direction described in unit-based competencies, policies and procedures

·         Plans for appropriate patient populations and manages the plan of care with interdisciplinary team through weekly meetings with clinical team

·         Participates in development of collaborative care with physicians and clinical manager

·         Collects data to utilize and analyze outcome-based care management variance reports to evaluate patient progress

·         Communicates with clinical manager and all team members regarding appropriate therapeutic interventions for patient/significant other/family

·         Responsible for providing care at the center if necessary

·         Delegates appropriate tasks to licensed staff, monitoring and maintaining accountability for the quality of care

·         Develops and coordinates the education plan appropriate to the patient/significant other/family learning style.  Communicates plan to patient/significant other/family and or interdisciplinary care team members.

·         Reviews, audits and documents each patient’s plan of care and interventions, according to policy

·         Initiates and communicates change in patient care delivery based on continual evaluation of progress according to outcome-based care plan


Education and Technical Skills:

·         Bachelor’s or Master’s degree in a healthcare affiliated or business field preferred

·         Three (3) years marketing experience

·         Registered/Licensed healthcare professional (RN, BSN, RRT, RCP, PT) licensed in state of practice preferred but not required

·         Minimum five (5) years experience in specific scope of practice for an RN, RRT or PT, if applicable

·         Three (3) years management experience in a health care setting

·         Basic to intermediate level skills in Microsoft Word and Excel

·         Strong interpersonal skills when interacting with all employees and customers

·         Excellent leadership, delegation, organizational and coordination skills

·         Excellent written and verbal communication skills

·         Strong assessment and analytical decision-making skills


Other Skills and Abilities

·         Demonstrated experience and effectiveness to educate and market hospital and community physicians and other referral sources

·         Maintains current BLS and all unit required competencies

·         Completion of RXH Basic Hyperbaric Oxygen Therapy and Wound Care Course

·         Demonstrates ability to identify own limitations in skills and knowledge and seeks consultation from available resources for improvement

·         Utilizes good time management skills

·         Demonstrates commitment to ongoing professional growth and education

·         Ability to interact in a respectful, positive and friendly manner with supervisors, co-workers and internal and external customers

·         Flexible with work schedules and requests; keeping commitments; keeping others informed of work progress, timetables and issues

·         Addressing problems and issues constructively to find mutually acceptable and practical business solutions

·         Remaining calm, courteous and exercising self-control when sharing information and when interacting with angry individuals which includes accepting criticism without over-reacting

·         Being open to and sharing ideas as needed to handle complaint situations

·         Explains policies and procedures

·         Respects the diversity of the workforce in actions, words and deeds

·         Addressing others by name, title or other respectful identifier

·         Demonstrates professional accountability

·         Demonstrates strong Human Resource abilities in areas of hiring, evaluations, mentoring, counseling and terminations

·         Demonstrates ability to complete projects and commitments in a timely manner

·         Demonstrates accuracy in reporting of information

  • Support and encourage colleagues to embrace the Company values and contribute to a positive overall Company culture



·         Knowledge and understanding of income and profitability statements, and pro forma financial statements

·         Knowledge of regulatory and accrediting requirements for healthcare organizations

·         Basic knowledge of performance improvement mechanisms


Physical Requirements:

·         Possess full range of body motion

·         Lift a minimum of 50 lbs

·         Possess close vision, distance vision and color vision

·         Speak and hear clearly

·         Stand, sit, walk, bend, lean, and squat for long periods of time without hindrance

·         Maintain dexterity when pulling, pushing, and gripping emergency carts and stretchers

·         Perform all physical job duties accurately in a fast-paced environment.          



Note:  The above is intended to describe the general content of and requirements for the performance of this job.  It is not construed as an exhaustive statement of duties, responsibilities or requirements.


All qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status. RestorixHealth is an EO employer – M/F/Veteran/Disability


Other details

  • Job Family Acute-Center Based
  • Pay Type Salary
Location on Google Maps
  • Boston, MA, USA
  • Hartford, CT, USA
  • New England, USA
  • New York, NY, USA
  • Philadelphia, PA, USA
  • Providence, RI, USA