Administrative Coordinator, Human Resources

About Us: Prometric is a leading provider of technology-enabled testing and assessment solutions to many of the world’s most recognized licensing and certification organizations, academic institutions, and government agencies. We support more than 7 million test takers annually at our testing locations in 180 countries around the world. With over three decades of experience working with clients of all sizes across a multitude of industry sectors, our mission is to design and deliver the highest quality and most innovative testing solutions anytime, anywhere.

Job Title: Administrative Coordinator, Human Resources

Reports To: Manager - HRMS & Payroll Department: Human Resources

Location: Remote in Baltimore, MD

In-person training – requires occasional trips to the office

JOB OVERVIEW

Prometric is looking for an Administrative Coordinator to join our dynamic team. We are a small, cohesive and collaborative team of HR professionals, so you’ll be part of an awesome group of people. In this role, your main responsibility will be ensuring that our test center administrators (TCAs) across the US, who proctor our exams, successfully enroll in and complete a multi-part IRS background check process. This is a detail-oriented role that encompasses working with test center employees across the US, corporate Account Management team members, as well as the IRS.

RESPONSIBILITIES

· Act as the Prometric liaison for the IRS contract

· Facilitate completion of time-sensitive background checks for staff and contractors

· Utilize various systems to track and report out on progress of background check

· Maintain Standard Operating Procedures related to the IRS process

· Handle and resolve employee concerns and questions regarding the IRS process via email and telephone

· Evaluate and recommend process improvement

· Run IRS reports as needed

· Oversee immigration and work visa sponsorship program in partnership with management and vendors

· Coordinate travel activities for IRS international testing windows

· Provide general administrative support for HR and assist with special projects as necessary

QUALIFICATION REQUIREMENTS

EDUCATION

· High School Diploma/GED

EXPERIENCE

· Two years of administrative experience required

· Two years of customer service experience required

SKILLS

· Strong computer skills including MS Office (particularly Excel)

· Experience with Salesforce a plus

· Excellent oral and written communication

· Strong attention to detail; excellent follow up

· Demonstrated ability to work with wide range of sensitive and confidential issues

· Ability to handle and manage multiple tasks simultaneously

· Must have a strong customer focus for internal as well as external customers

· Experience in a fast-paced, complex, dynamic business environment

PHYSICAL JOB REQUIREMENTS

· N/A

Prometric is an Equal Employment/Affirmative Action employer. We do not discriminate in hiring based on sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected Veteran status, or any other characteristic protected by federal, state, and local law.