Prince Waikiki: 100 Sails - Waithelp PM (On-Call)

Prince Waikiki, 100 Holomoana Street, Honolulu, Hawaii, United States of America Req #1847
Wednesday, March 15, 2023

Aloha and Welcome!  Thank you for your interest in employment opportunities with Prince Waikiki on Oahu.  We invite you to our dynamic team of hospitality professionals.

We are confident that our salary and benefits package will be attractive. In addition to competitive industry salaries, ambassador recognition programs, training, and career opportunities, we offer the following benefits: medical, drug, vision, and dental care, life insurance, paid vacation and sick leave, 401K, Health Reimbursement, discounted parking, dining and golf discounts, and more. 

At Prince Waikiki, we're creating a hospitality company whose future is unlimited and whose values reflect the dedication and passion of our employees.
Our success is measured by the quality of the relationships we build with one another, our guests, and our strategic partners.
By seeking ways to add value to every encounter, we set ourselves apart from others and instill a sense of pride that is uniquely Prince. We invite you to share this journey with us.

100 Sails Waithelp*

Primary Responsibilities:Responsible for the daily functions in the 100 Sails Restaurant and Bar. Welcome guest with a warm and inviting demeanor. Attentive to guest’s needs and engage with guest in conversation and establish a rapport. Deliver and serve food and/or beverage items in a friendly, courteous and time manner, resulting in guest satisfaction. Has the ability to use of POS system, proper check handling procedures, collection of payment and cash handling. Insure prompt service according to hotel standards. Well organized and have a willingness to learn. Has the ability to carry drinks and glassware utilizing a cocktail tray.

Essential Duties:

  • Greet guest in a warm and friendly manner, personalizing the service.
  • Take food and beverage orders according to hotel standard; upsell or do suggestive selling to enhance guest experience.
  • Process orders using the hotel’s POS system, close checks and complete reports as required.
  • Remove dirty dishes, silverware and glassware from tables.
  • Responsible for transacting guest check. Accept cash, room charge and credit card payment.
  • Check food and beverage orders for accuracy. Ensure orders are complete with proper utensils and condiments. Ensure delivery is timely.
  • Knowledge of the coffee/juice bar menu, restaurant menu and hotel fact sheet.
  • Perform all opening and closing duties to hotel standards.
  • Detailed understanding of serving equipment and usage.
  • Maintain supplies and cleanliness throughout service period.
  • Consistently perform tasks as specified on sequence of service standards and SOP’s.
  • Notify Manager of any problems.
  • Perform other related duties as required or assigned by the manager.

Other Duties:

  • Knowledge of the Prince Waikiki branding, history and geography.
  • Keep dining room and surrounding area clean and orderly.
  • Monitor and up-keep supply inventory. Pick-up and stock linen supplies.
  • Assist other waithelp if needed.
  • Ability to open wine bottles with proper etiquette in ding room.
  • Recommend the resort’s restaurants and facilities to guest.

Working Conditions:

  • 100 Sails Restaurant & Bar work station in kitchen area.
  • Bar and kitchen noise.
  • Fast paced environment with immediate guest service.

Work Hours:

  • Able to work hours shift and days determined by manager.
  • Able to work more than 40 hours per week when needed.

Equipment Use:

  • Proficient in the use of the express/coffee machine and tea brewer.
  • Proficient in the use of the soda machine.
  • Proficient in the use of the resort’s POS system.
  • Proficient in the use of a cocktail serving tray.

Mental and Physical Demands:

  • Able to prioritize and organize workload.
  • Able to manage stressful and challenging situations.
  • Able to train new employees.
  • Able to lift and carry up to 25 lbs. during your work shift.
  • Able to stand, walk, bend and reach to set up carts during your work shift.

Communication Demands:

  • Able to communicate effectively in English to employees, managers and guests.
  • Able to effectively communicate to guest in a warm and friendly manner.
  • Able to handle disgruntled guest in a positive manner.

Minimum Qualification Requirements:

  • Department of Health TB clearance.
  • Must be 18 years of age if serving or selling alcoholic beverages.
  • Hawaii State Liquor card required.
  • Must be able to read and write in English to perform job duties.
  • Must be pleasant, friendly and smiling.
  • Ability to multi-task.
  • Pass a written test on food and beverage items.
  • Pass a practical service test
  • Abide by all state, federal and corporate liquor regulations, pertaining to serving alcoholic beverages to minors and intoxicated guest, to ensure all laws are being followed.

We appreciate your interest in joining our 'Ohana.   Due to our numerous inquiries, only qualified applicants for posted positions will be contacted by phone or email provided on your employment application form. 

Other details

  • Pay Type Hourly
Location on Google Maps
  • Prince Waikiki, 100 Holomoana Street, Honolulu, Hawaii, United States of America