Prince Waikiki: Assistant Director of Housekeeping (Salaried)

PW Assistant Director of Housekeeping

Primary Responsibilities:Manage and oversee the housekeeping department with the Director of Housekeeping. Responsible for the cleanliness and maintenance of the Prince Waikiki Hotel to include guest rooms, public areas and back of the house.Manage cleaning supplies and equipment, work with vendors on pricing, quantity, shipping, etc. to obtain the best prices.Maintain an inventory of guest room supplies, furniture/fixture/equipment, and uniforms to predetermined standards.Prepare annual department operating and CIP budget.Responsible for the day-to-day operation of the department.

Essential Duties:

1. Assist the Director of Housekeeping to manage, coordinate and supervise all activities of the Housekeeping Department to ensure the highest level of courteous and efficient service to all internal and external customers.
2. Assist the Director Housekeeping to prepare the annual operating and CIP budget.
3. Establish department policies, procedures and standards.
4. Manage department following company policies and procedures.
5. Ensure safety training and standards are maintained and procedures followed.
6. Review, approve and verify department payroll.
7. Hire, train, supervise, evaluate, counsel and discipline department staff.
8. Responsible for scheduling, labor cost and department’s operating expense.
9. Respond to and resolve housekeeping concerns from guests or other departments in a timely manner.
10. Selection and ordering of cleaning supplies, equipment, uniforms, room furniture, fixture and expenses.
11. Ensure proper usage of chemicals and cleaning supplies by monitoring usage, providing complete training for employees and ensuring proper labeling of hazardous supplies in compliance with the Hotel and Golf Club’s Hazardous Communications (HazCom) program.
12. Monitor daily functions to ensure all areas are cleaned and maintained according to Hotel and Golf club standards.
13. Inventory and secure hotel supplies, equipment, furniture, etc.
14. Develop training and procedures manual for the department.
15. Perform other related duties as assigned or required.

Other Duties:

1. Maintain an open door policy and monitor employee relations.
2. Maintain inventories of amenities, chemicals and other supplies to ensure items are in stock and reorders are completed in a timely manner.
3. Coordinate with the Laundry department to ensure room linens are picked up and delivered to meet guest room needs.
4. Consult with outside contractors regarding rehabilitation or general maintenance of public and guest room areas.
5. Install inventory controls for uniforms, linens and supplies to be monitored by issuance procedures and purchasing.
6. Monitor issuance of keys and maintain inventory.
7. Conduct regular department and daily briefings.
8. Assist in maintaining hotel’s lost and found system.
9. Maintain department bulletin boards.
10. Comply with energy conservation program management.
11. Report areas in need of repair or maintenance.
12. Report all suspicious persons or actions, hazardous conditions, etc. to the Security Department.
13. Respond to guest questions. Provide guest assistance, directions and information as requested.
14. Supervise the operation of linen, uniform, supply and storage rooms.
15. Attend Operations and Rooms meetings and other meetings as required.

Working Conditions:

1. Indoors, air-conditioned office or rooms.
2. Occasional handling of commercial detergents, cleaning solutions and cleansers.
3. Some lifting and other physical may be required.
4. Frequent walking and inspecting indoor and outdoor areas of hotel.

Work Hours:

1. Flexible hours and days off will vary.
2. Must be able to work a minimum of 45 hours per week.

Equipment Use:

1. Computer, telephone, calculator, printer, fax and other office equipment.
2. Knowledge of cleaning equipment for areas such as carpet and floor care and able to operate as necessary.

Mental and Physical Demands:

1. Strong organizational skills
2. Require initiative in managing department in compliance with policies, practices and procedures.
3. Provide guidance and direction to housekeeping employees, training and supervising their work.
4. Require ability to prioritize daily tasks and work assignments for the department.
5. Require considerable walking and standing to inspect the property and supervise cleaning.
6. Require occasional lifting, carrying, pushing, pulling of cart, equipment and linen to assist housekeepers in cleaning rooms or public areas.

Communication Demands:

1. Must be able to effectively communicate with guest, employees and other departments to give direction or resolve concerns.
3. Must be able to train employees, write manuals, notices, and memos.

Minimum Qualification Requirements:

1. Knowledgeable in cleaning methods, materials, chemicals and sanitary practices.
2. Three years or more work related experience.
3. Three years or more supervisory experience.