Prince Waikiki: Front Service Ambassador (On-Call)

Prince Waikiki, 100 Holomoana Street, Honolulu, Hawaii, United States of America Req #1561
Friday, October 14, 2022

Aloha and Welcome!  Thank you for your interest in employment opportunities with Prince Waikiki on Oahu.  We invite you to our dynamic team of hospitality professionals.

We are confident that our salary and benefits package will be attractive. In addition to competitive industry salaries, ambassador recognition programs, training, and career opportunities, we offer the following benefits: medical, drug, vision, and dental care, life insurance, paid vacation and sick leave, 401K, Health Reimbursement, discounted parking, dining and golf discounts, and more. 

At Prince Waikiki, we're creating a hospitality company whose future is unlimited and whose values reflect the dedication and passion of our employees.
 
Our success is measured by the quality of the relationships we build with one another, our guests, and our strategic partners.
 
By seeking ways to add value to every encounter, we set ourselves apart from others and instill a sense of pride that is uniquely Prince. We invite you to share this journey with us.

PW Front Services Ambassador



Primary Responsibilities:
As an integral part of a team, Front Service Ambassador is responsible for continuously looking for ways to improve each guest’s experience from providing exceptional guest service to transporting guest luggage to/from guest rooms, escorting guests to rooms, and informing guests of all hotel services and features.Responsible for attending to immediate needs of each guest upon arrival and follow through attention throughout stay.Assist Guest and Patrons with vehicle assistance; valet services and responsible to keep the Porte Cochere area clean, safe and traffic flow. Thorough knowledge of all hotel services and amenities.

Essential Duties:

  1. Greet and acknowledge all arriving/departing guests

  2. Monitor and Maintain cleanliness, sanitation, and organization of work areas

  3. Anticipate guests’ needs, respond promptly and acknowledge all guests, however busy and whatever time day

  4. Maintain positive guest relations and offer services at all times

  5. Be familiar with all hotel services/features and local attractions/activities to respond to guest inquiries accurately.

  6. Resolve guest complaints, ensuring guest satisfaction.

  7. Escort guest from the Porte Cochere to the Front Desk or Lobby Greeter

  8. Transport guest luggage from the point of arrival to assigned room or where services needed

  9. Assist in locating guest's lost luggage and correctly tag and store guest luggage

Minimum Qualification Requirements:

  1. Must be proficient in English (oral and written) to effectively perform job functions
  2. Abstract (2 years no moving violation), Minimum __1___ year experience driving vehicles
  3. Drive all types of vehicles including standard
  4. Prefer 1 year customer service experience

We appreciate your interest in joining our 'Ohana.   Due to our numerous inquiries, only qualified applicants for posted positions will be contacted by phone or email provided on your employment application form. 

Other details

  • Pay Type Hourly
Location on Google Maps
  • Prince Waikiki, 100 Holomoana Street, Honolulu, Hawaii, United States of America