Prince Waikiki: Concierge Ambassador (On-Call)

Prince Waikiki, 100 Holomoana Street, Honolulu, Hawaii, United States of America Req #1558
Wednesday, October 12, 2022

Aloha and Welcome!  Thank you for your interest in employment opportunities with Prince Waikiki on Oahu.  We invite you to our dynamic team of hospitality professionals.

We are confident that our salary and benefits package will be attractive. In addition to competitive industry salaries, ambassador recognition programs, training, and career opportunities, we offer the following benefits: medical, drug, vision, and dental care, life insurance, paid vacation and sick leave, 401K, Health Reimbursement, discounted parking, dining and golf discounts, and more. 

At Prince Waikiki, we're creating a hospitality company whose future is unlimited and whose values reflect the dedication and passion of our employees.
 
Our success is measured by the quality of the relationships we build with one another, our guests, and our strategic partners.
 
By seeking ways to add value to every encounter, we set ourselves apart from others and instill a sense of pride that is uniquely Prince. We invite you to share this journey with us.

PW Concierge Ambassador



Primary Responsibilities:As an integral part of a team, Concierge Ambassador is responsible for continuously looking for ways to improve each guest’s experience from providing exceptional guest service to being the guest’s liaison with both hotel and non-hotel services. Assist in maintaining daily department operations.



Essential Duties:

  1. Greet and acknowledge all arriving/departing guests.
  2. Maintain cleanliness, sanitation, and organization of the work areas at all times.
  3. Maintain complete knowledge of:
    • Activities available in the city, including Theater, the arts, special exhibits, concerts, shows, sports, leisure activities, sightseeing tours, etc.
    • Close contacts with people in areas that provide information, ticketing, reservations, etc.
    • The proper handling of guest messages, mail, faxes, telexes, packages, flowers, etc.
    • All Hotel outlets, their hours of operation, ambiance, menu selection, and price range.
    • Hotel features, services, and phone extensions.
    • All menu items, specials, 86’d items, liquor brands, and non-alcoholic selections available in the outlets.
    • Table/seat/station numbers, proper table set ups, room capacity, and appropriate dress attire of the outlets.
  4. Understands the operations of:
    • The Front Services department to ensure the smooth handling of guest and patron vehicles and guest luggage.
    • The Front Office to ensure proper servicing of groups, VIP’s, return guests, etc.
  5. Communicate V.I.P. arrivals and special request to designated personnel for follow up.
  6. Works closely with the Housekeeping and Engineer to rectify problems in the guest rooms.
  7. Establishes rapport with frequent visitors; keeps Reservations and Guest Service staff well-informed about guests’ preferences.
  8. Resolves guest complaints in conjunction with Hotel Assistant Managers, keeping senior management well informed as to the problems and actions taken.
  9. Complete closing duties as assigned
  10. The ability to cross-train in other areas of the hotel as needed to understand the overall operations of a hotel.
  11. Ability to communicate effectively, prioritize and coordinate multiple tasks with various departments and guests.
  12. Ensure familiarity with all hotel services/features to respond to guest inquiries accurately.
  13. Must be highly organized, detail-oriented.
  14. Ability to maintain positive guest relations at all times.
  15. Accurate typing skills of 40 words per minute.
  16. Perform all other duties as may be required or assigned.

Other Duties:

  1. Must be able to check in and check out hotel guests
  2. Must be able to perform general cashiering procedures.
  3. Must anticipate guest needs; respond promptly and acknowledge all guests.
  4. Must be highly organized, detail-oriented and have the ability to multi-task.
  5. Must maintain positive guest relations at all times.
  6. Ability to input and access information in a property management system/computers.
  7. Follow all company policies and procedures.

Working Conditions:

  1. Air conditioned lobby environment.
  2. Exposure to variable noise levels.
  3. Ability to stand/walk for at least 8 hours throughout work shift.

Work Hours:

  1. Schedule will be based on operational needs.

Equipment Use:

  1. Ability to masterfully utilize the following systems: Opera, Saflok, Microsoft Office, and other systems utilized in Front Office area.

Mental and Physical Demands:

  1. Must be able to handle irate guests and remain calm and friendly.
  2. Must be able to work under pressure, manage stressful situations, and multi-task.
  3. Must be able to endure various physical movements throughout the work areas.

Communication Demands:

  1. Must be able to verbally communicate in person and over the phone.
  2. Must be able to follow verbal or written instructions

Minimum Qualification Requirements:

  1. Must be proficient in English (oral and written) to effectively perform job functions.
  2. Must be able to perform general cashiering procedures.
  3. Must be able to multi-task.
  4. Minimum 3 years hotel experience (preferred 3 years Front Office)

Education:

  1. High school graduate or equivalent. Must speak, read, write, and understand the primary language (English) used in the workplace. Must be able to speak and understand the primary language used by the guests who visits the hotel.

We appreciate your interest in joining our 'Ohana.   Due to our numerous inquiries, only qualified applicants for posted positions will be contacted by phone or email provided on your employment application form. 

Other details

  • Pay Type Hourly
Location on Google Maps
  • Prince Waikiki, 100 Holomoana Street, Honolulu, Hawaii, United States of America