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Customer Support Advisor

Arizona, USA Req #16
Thursday, March 16, 2023 Customer Support Advisor JD 


We help people improve their lives, advance their careers, and maintain their medical  licensure through exceptional, online healthcare learning. Our training and continuing education solutions offered through the platform are designed to meet the distinct needs of both future and current healthcare workers. provides online healthcare training for people who are actively working in the medical and healthcare fields to obtain certifications which go hand-in-hand with their license. programs are user-friendly and accredited, so learners can quickly gain the knowledge they need to start improving people's lives (beginning with their own). 

Through accredited basic and advanced life support courses, helps practicing and new healthcare professionals close skill gaps, obtain certification for their licensing, and stay up to date on the latest and best treatments and techniques. is raising the level of professional learning for the health of patients and for the health of careers. 

Have a direct impact: 

According to one of our biggest clients, our Support Team is “the BEST support we have from any vendor, hands down!”  We take what we do very seriously and we are looking for a natural problem solver who loves creating solutions to become our new Support Advisor for our platform. You’ll become an expert at giving our customers a great user experience and providing exceptional world-class support via email, chat, and phone conversations. 

The ideal candidate has a naturally positive attitude, upbeat personality, and speaks with confidence. You never lose your cool, enjoy new challenges, and are continually learning new things. You have incredible patience and aren’t afraid to go above and beyond to meet the customers' needs.  The satisfaction of our customer is our main priority.  The ability to communicate well with high-ranking medical professionals and navigate conversations with occasional upset customers with ease and class is a must for this position.  The main two things that will get in your way would be laziness and a negative attitude.  If you love working in a team environment that truly cares about YOU (as an employee and a person) then this is the place for you! 

A day in the life: 

Our support lines are open M-F 6a-5p PST (or 8a-7p CST or 9a-8p EST). Within that timeframe, you would be working a 8am to 5pm PST shift, with one hour for a lunch break. We are currently looking for someone on the west coast (USA) located in the PST time zone You would also need to be somewhat flexible before and after your shift from time to time so that, when the need arises, you can help the support team be fully available to serve customers during our open support hours. During your working hours, your job will include: 

Handling Customer Support Cases 

  • Answer phone calls, e-mails, and chat requests with customers to meet their specific needs 

  • Assist customers with basic troubleshooting needs and minor technical issues. Logins, website guidance, learning platform orientation, course/exam navigation inquiries, etc. 

  • Follow up on open cases 

  • Educate customers on the company products and convey our mission and culture 

  • Speak effortlessly with both new, existing, and potential  customers 

  • Assist with minor sales tasks for both new and existing business clients 

  • Handle difficult/stressful conversations with ease and to successful conclusions 

Administrative/Ad Hoc Duties 

  • Document customer interactions in Salesforce 

  • Update processes and enhance troubleshooting guides 

  • Testing of new policies and procedures 

  • Track your time and attendance accurately 

  • Other projects or tasks as needed by management 

To love and be successful in this job, you will need to possess the below competencies, skills and education: 


  • High School Diploma or GED 

  • 1-2 years working in customer support, customer service, or other related fields 

  • 3+ months of IT/Technical experience (basic understanding) 


  • Ensures Accountability: You take pride in your work and are always thinking outside the box with innovative new ideas. You aren't afraid to speak up! 

  • Drives Results: Youre self-motivated and prioritize tasks on high to low priority. Love getting difficult things done! 

  • Customer Focused: Our customers’ happiness is our number one priority.  You go above and beyond to take care of their needs, and have a sense of fulfillment knowing they’re happy. You'll learn to communicate the company vision to each customer in a way that they will understand the value our product provides. 

Preferred Skills 

  • Experience using the Salesforce platform, Microsoft Office, and Slack would be preferred  

  • Solving problems quickly and working outside the box 

  • Ability to adapt in fast paced environment 

  • Computer/tech savvy with the ability to walk others through technical steps 

  • Ability to communicate well with professionals in the medical and business industries 

  • Ability to navigate difficult conversations with occasionally upset customers 


  • Insurance: Vision, Medical, Dental 

  • 401(k) plan with company match 

  • Company paid life insurance 

  • Employee Assistance Program 

  • Self-managed PTO 

Other details

  • Pay Type Hourly
Location on Google Maps
  • Arizona, USA