Licensed Personal Lines Account Manager

PCF Insurance Services is a premier risk management, benefits design, and insurance brokerage services firm ranked #20 on Business Insurance's 2023 Top 100 Brokers and #12 on Insurance Journal's 2023 Top Property/Casualty Agencies. With 3,100 professionals across the U.S., PCF Insurance Services harnesses the power of its Agency Partner network to provide world-class service and unparalleled solutions to its clients. As the #1 Fastest-Growing Company in Utah in 2021, 2022 and 2023 and #247 Inc. 5000 Fastest-Growing Private Companies in America, our commitment to excellence is unmatched. At PCF Insurance Services, we foster a dynamic and inclusive work environment, encouraging growth and innovation while valuing each team member's contributions. Join our exceptional team and help shape the future of the insurance industry.

Colorado Insurance is looking for highly motivated customer service professionals to join our team! As one of the largest independent insurance agencies in the country we pride ourselves on attracting and retaining quality clients in the personal lines insurance sector. With dedicated sales and service teams we have become one of the top insurance agencies in Colorado and we are continuing to grow!

What’s the role?

As a customer service representative with Colorado Insurance you will act as a bridge between our clients and the company. You’ll provide information regarding our products and services as well as work to resolve developing problems that our clients might face with precision and competence. Your goal will be to execute an exceptional service experience and sustain high customer satisfaction.

You absolutely need to be an effective communicator. The focus of this position is working with and through others, building and maintaining relationships, and working closely and accurately within established guidelines.

Responsibilities:

• Handling high amounts of incoming calls and e-mails requiring your immediate attention
• Identifying and evaluating customers’ needs
• Building on established relationships of trust through open and interactive discussion
• Providing accurate, valid, and comprehensive information by using the established processes
• Managing complaints, providing proper solutions, and following up to secure resolutions like the real service ninja you are
• Keeping precise records of customer interactions, processing customer accounts, and filing documents
• Upselling, cross-selling, and endorsing existing client policies all while going the extra mile to engage customers

Who are you?

• A current holder of an active Property and Casualty Insurance License
• You are honest, ethical, and discreet. Protecting our clients’ information is of the utmost importance.
• You are filled with genuine delight when you think about helping customers.
• Tolerance, empathy, and the ability to communicate clearly and concisely come easily to you.
• You know how to advocate for clients when necessary, always keeping their best interests in mind.
• One of your passions is problem solving. You’re confident in your abilities to troubleshoot and you’ll investigate if you don’t have enough knowledge to fix the problem.
• You are incredibly detail-oriented, organized and have a high-level ability to multitask.
• You catch onto new systems quickly and enjoy learning the intricacies of each.
• You face each day with a can-do attitude, ready to take on anything that comes your way.
• You’ve got that team player mentality down pat.
• You have dabbled in insurance before (3+ years of experience) so you can dive right in when you start.

What we offer:

Career/Family Balance: We want your work to compliment your life and your life to enhance your work. Our culture is designed for those who enjoy and appreciate a work/life balance.

Professional Growth: Our agency offers true support for business development. We want to help you achieve your professional goals and provide you many different paths to take to get there.

Quality Company Representation: Our agency proudly represents the top insurance carriers in the market such as Nationwide, Auto-Owners, Safeco, Travelers, and Progressive. By having a wide variety of product and pricing options, you will have the competitive edge you need to compete in today's insurance market.

Innovative methods of client communication: We utilize a variety of creative tools for nurturing and cultivating our client relationships. With our heavy focus on client retention, providing a consistent, high-level of customer service is always our number one priority.

Community Involvement: Colorado Insurance enjoys supporting organizations that make Colorado a great place to live and work. We are active sponsors of many local charities such as: 9News Colorado Cares, Toys for Tots, and Backpacks for Kids.

Compensation Package:

This career opportunity has an initial base range of $42,500.00 - $60,000.00 per year

depending on your experience level and qualifications. You will have the opportunity for quarterly and annual performance reviews for career enhancement and salary increases.

*You must have a valid P&C license in order to apply

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance
  
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